Territory Support Specialist - TA

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Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation;

one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions:
Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone  work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

* Shift 11:00-8:00pm EST

The Terumo Aortic Territory Support Specialist (TSS) is responsible for supporting Terumo Aortic (TA) business goals determined annually by the Area Directors (AD) in support of the overall Territory. Help support Aortic Consultants (ACs) achieve their respective territory and regional sales goals determined annually by the TA executive leadership team by cultivating relationships within the assigned territory to ensure customer satisfaction and identify potential opportunities.

Ensure thorough and timely follow-up to customer’s questions and concerns by effectively communicating and partnering with cross functional teams such as AC’s, Customer Care, Marketing and Field Inventory Management. Support ACs with more complex order and inventory management processes and identifies and implements process improvements.

• Support the goals assigned to the TSS by the AD, as determined in collaboration with TA sales leadership.
• Provide phone support to TA sales team and management as needed, including but not limited to rotating shift of coverage for 24 hours/7 days support of issues escalated.
• In emergent situations, TSS will support the field with coordinating the sourcing of inventory from alternative locations other than the distribution center (Field Associates, Manufacturing site, etc.)
• Help ACs in the field to place an order when emergent or in a time sensitive situation.
  • Order Tracking
  • TM Training on Tracking Orders when PO has shipped
  • TSS to Track when the PO has not shipped yet
• Assist field sales team with sample orders when having technical issues or need marketing approval
• In emergent situations, TSS will support the field with administrative support on minor items, e.g. look up specific codes or account numbers, but this is on an exception basis and should be handled by the AC in most instances.
• Assist the field sales team in applying Bill-only POs with field inventory and managing “duplicate protection” periodically each business day. Work with Customer Care to get these processed to close field inventory scans.
• Manage Price Input Forms (PIF) process, including helping manage qualified Volume Purchase Agreements that have been vetted out by AC in advance that were approved by Area Leader.
• Interact with Marketing to address AC/customer questions and inquiries.
• Provide “white glove” account service/support for a limited number of accounts of high strategic value, while developing relationships in these accounts to help drive business through increased awareness of…