Business Consultant III

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington.
We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org

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Kitsap Credit Union is in search of a Business Consultant III. The Business Consultant III is an advanced sales role with expanded authority, including more complex financial consultations, pipeline management, and product recommendations. This role leads sales efforts for assigned business segments and mentors junior staff.

Reports to:Director of Business Services

Employment Type:Full-time, hourly, non-exempt, onsite

Salary Range: $32.06 - $38.63 depending on experience

Working Hours:Monday - Friday 8AM - 5PM

Bonus Target: 6% potential incentive of base pay

Grade: 8BC

• Manage full lifecycle of business member relationships, including acquisition, service, and growth strategies.
• Recommend comprehensive solutions including business accounts, business loans, cash management, merchant services, and personal financial products.
• Open complex business accounts with no business size limits, with a strong understanding of entity documents and ownership.
• Conduct in-person meetings with business prospects and business members for relationship development, relationship reviews, and product installation and/or training.
• Expertise in select industries to provide more tailored guidance, deepen member relationships, and enhance strategic growth efforts.
• Understanding businesses day to day operations, sales processes, and pain points, recommending tailored Clover solutions, such as integrated point of sale systems, inventory management, and employee scheduling solutions that align with their unique business needs and support their growth.
• Possess a solid understanding of common business account and transaction fraud schemes, along with effective prevention and mitigation strategies. Proactively educates members on best practices to protect their accounts and business operations.
• Independently submit and manage business loan applications up to $250,000, with financial analysis documented on a credit presentation as required.
• Manage a personal pipeline of self-sourced and referred leads with varying conversion timelines.
• Act as a subject matter expert on specific industry segments.
• Conduct in-person business visits with branch staff and other internal teams.
• Meet and exceed established sales and referral goals.
• Conduct outbound relationship calls to assigned members for service follow-up and cross-sell opportunities.
• Deep understanding of business deposit and loan product, cash management, and merchant services.
• Respond to incoming leads and service requests from branches, the contact center, and business members within committed SLAs.
• Represent the credit union at events during working hours, evenings, or on the weekend.

• Achieve established sales and referral goals by effectively promoting business and personal banking solutions.
• Collaborate with internal teams to ensure a seamless member experience.

• High school education or equivalent.
• 3+ years of experience in business banking with business lending experience and a track record of consultative sales success.
• Deep knowledge of business deposit, lending, and treasury services.

• Proven ability to meet or exceed sales and referral goals.
• Strong consultative skills and ability to lead business member conversations independently.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational and time-management skills.
• Demonstrated ability to shift seamlessly between tasks, priorities, and responsibilities in a fast-paced, dynamic environment.
• Strong problem solving and analytical skills.
• Proficiency with Meridian Link, Symitar, and Salesforce is desired.

• Approaches every interaction with care and…