Account Relationship Management Specialist

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are:

Wolters Kluwer:
The world is a big place, find your place here.

The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits.

As an Account & Relationship Manager, you will play a crucial role in building and maintaining effective long-term relationships with a portfolio of clients. You will support more senior team members in identifying and developing new sales opportunities, while learning the essentials of account management. Your contributions help enhance customer satisfaction and drive revenue for the organization.

• Assist in identifying potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and elevate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow‑up and resolution of issues.

• Individual quota attainment; achievement of renewal target and up‑sell targets
• Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter)
• Number of leads identified and communicated to Account Executive Customer satisfaction scores and retention rates Completion of assigned product trainings and other required learnings for professional development

• The ability to work a hybrid schedule, going to an office location 2‑days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred
• 4 years of B2B commissioned sales or equivalent
• Experience in Account Management, Sales, Technology Training, or renewal sales
• Experience in the financial services, or lending compliance industries
• Data analysis skills and ability to derive insights that drive next steps or actions required
• Account Management (general knowledge of customer's business, stakeholders, product portfolio)
• Communicate effectively in both face‑to‑face and virtual selling environments
• Interpersonal skills, ability to build stakeholder relationships
• Team effectively with other internal teams including Sales, Sales Support stakeholders
• Stay organized and manage multiple priorities at once across multiple customer accounts
• Cross‑sell, up‑sell, or pursue renewal transactions with customers
• Professional demeanor in oral and written communications
• Passion and ability to learn new CS offerings quickly
• Self‑motivated; proactive and perseverant mindset
• General product and application knowledge

We are an incredibly supportive team that truly enjoys what we do and who we do it with.

We play a key role within WK and assist in driving the daily success.

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://

• Medical
• Dental
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Wolters Kluwer strives for an inclusive company…