National Director of Sales

At Grand Living, every interaction is an opportunity to create a remarkable first impression. Our sales strategy is built upon exceptional hospitality, meaningful relationships, and delivering an experience that reflects the sophistication and elegance of the Grand Living brand.

The Vice President of Sales provides strategic leadership for all sales initiatives across Grand Living communities. This executive leader is responsible for developing and executing the organization's long-term sales strategy while driving occupancy, revenue growth, and prospect experience.

Working closely with Executive Directors, Operations leaders, Sales Specialists, community leadership, and corporate leadership, this role develops high-performing sales teams and ensures every prospective resident and family experiences exceptional hospitality throughout the decision-making journey.

Overall, the Vice President of Sales'responsibilities will be focused on the following:

• Develop and execute Grand Living's national sales strategy.
• Establish performance expectations that support occupancy growth and revenue goals.
• Partner with executive leadership on strategic initiatives, acquisitions, and new community openings.
• Monitor market trends and identify opportunities to strengthen Grand Living's competitive position.
• Lead sales strategy across all communities to maximize occupancy and census growth.
• Develop and implement standardized sales processes that create a consistent prospect experience.
• Ensure every prospect receives exceptional hospitality from the initial inquiry through move-in.
• Monitor sales performance, conversion metrics, inquiry management, and occupancy trends.
• Lead community sales audits and implement continuous improvement initiatives.
• Develop strategies to maximize occupancy and revenue.
• Partner with Operations to align sales performance with financial objectives.
• Analyze key performance metrics and implement action plans to improve results.
• Oversee annual sales budgets.

• Recruit, mentor, coach, and develop corporate and community sales professionals.
• Build leadership succession plans.
• Develop onboarding, sales training, and leadership development programs.
• Foster a culture of accountability, collaboration, hospitality, and continuous improvement.

• Champion exceptional hospitality throughout every stage of the prospect journey.
• Utilize prospect/resident feedback and market insights to enhance the sales experience.
• Ensure communities consistently deliver remarkable first impressions.
• Promote personalized experiences that differentiate Grand Living from competitors.
• Identify emerging sales strategies, market trends, and technology solutions.
• Oversee CRM optimization, referral development, and lead management.
• Continuously evaluate opportunities to improve conversion rates and customer engagement.

• Lead sales strategies for new community openings.
• Develop pre-opening occupancy strategies.
• Support community launch activities, sales training, and operational readiness.

Upon employment, all team members are required to fully comply with Grand Living's standards, procedures, and regulatory requirements while supporting the organization's mission of delivering exceptional hospitality.

This position requires regular travel to Grand Living communities and active participation in leadership meetings, training programs, community openings, and operational assessments.

This position is performed in a combination of remote, corporate office, and senior living community environments. The role requires frequent interaction with prospective residents, residents, families, community leadership, and external business partners.

This job description is intended to outline the primary responsibilities and qualifications of the Vice President of Sales & Marketing position. It may be modified or supplemented as needed to meet the needs of the organization. Typical requirements include:

• 1) a generous Paid Time Off (PTO) program offering 120 hours ofPTO in the first year, increasing to 160 hours inthe second year, and continuing to build with length of service
• 2) affordable insurance options for medical, dental, vision and more
• 3) a 401(k) witha 4% company match on a 5% contribution
• 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP)

Grand Living is ahigh-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

Equal Opportunity Employer
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