Customer Success Manager

Customer Success Manager – Job Description

Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

• Manages a list of our strategic customers and important initiatives.
• Provides customers with business, technical, and product knowledge.
• Develops/executes effective success plans to drive customer outcomes.
• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
• Works closely with CS leadership to define and execute best practices for account management.
• Assists others at Out Systems as they support the customers in their digitalization journey.
• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
• Acts as the Voice of the Customer.
• Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by Out Systems.
• Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).
• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
• Travels as needed to meet with Customers in person.
• Develops a plan to increase the penetration at your Customers that provides for increased Out Systems executive visibility.
• Innovates to make an impact: on your customers, your team, and the company.

• 5+ years’ experience in a customer facing role
• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
• Experience with large enterprise customers in a SaaS revenue model
• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
• Experience working with a technical customer base and corporate IT projects and processes
• Proven ability to lead people internally and externally to drive outcomes
• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
• Ability to work across geographies and cultures
• Bachelor’s Degree (or equivalent) or higher

• Intellectual curiosity
• Sense of humor

• Retaining and growing revenue within the existing customer base
• Increasing executive visibility into your customer base
• Increasing customer health scores and NPS
• Creating Out Systems advocates in your customer base

Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as Market Research:
Industry reports, salary surveys, and online salary databases Company Performance:
Financial performance, revenue growth, and budget allocation

Job Requirements:

Skills, experience, and qualifications necessary for the role Geographic

Location:

Cost of living, market conditions, and industry standards in our region

$100,000 - $118,000 Base Salary

Out Systems is a leading AI Development Platform built for the enterprise. Global organizations trust Out Systems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges.

Out Systems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable…