Account Manager - West Territory Job Northern Kentucky USA,Sales

Location: Northern

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Account Manager - West Territory

Ntracts, Inc. is the healthcare industry’s leading provider of contract lifecycle management (CLM), governance risk and compliance (GRC) and policy management solutions. Trusted by more than 2,500 healthcare organizations nationwide. With over 85+ years of healthcare-focused experience, Ntracts solutions ensure compliance, mitigates risk, and drives efficiency in contract and policy management and governance, risk and compliance administration.

The Account Management Role is responsible for building trusted relationships with clients, driving satisfaction, and supporting their continued success with our solutions and services. This role will also partner closely with assigned Senior Sales Directors to drive account growth, ensuring a unified and coordinated approach to client expansion and retention. As the primary point of contact for assigned accounts, the Account Manager works to understand client goals, increase user adoption and enterprise-wide engagement, identify growth opportunities through additional offerings, secure renewals, and ensure long-term client retention.

The ideal candidate is proactive, detail-oriented, and passionate about client interactions while balancing business objectives and driving revenue growth. They are customer centric and responsible for building and maintaining professional relationships with prospects to support Ntracts commitment to service and revenue goals.

Responsibilities:

Client
Engagement and
Relationship Management:
Establish and
maintain
strong, long-term relationships with clients.?
Proactively
identify
and address client needs and concerns.?
Serve as the primary point of contact for assigned accounts, ensuring client needs are met and exceeded.?
Partner closely with?

Sales Executives?to drive account growth, ensuring a unified and coordinated approach to client expansion and retention.
Partner with Sales Executives to expand the company’s footprint within?assigned accounts, focusing on green space and untapped potential.
Collaborate
across
internal teams (marketing, customer success, product, and executive leadership) to deliver integrated, value-based solutions.
Conduct regular client meetings, quarterly business
reviews
and
facilitate
proactive
communication to ensure satisfaction and engagement.?
Monitor Client Risk and Client Health reports to proactively address client risk and/or opportunities for growth
Prepare and deliver reports, metrics, and insights that
demonstrate
value and return on investment.
Provide
accurate
forecasting, pipeline visibility, and executive reporting of sales
and retention
activities and results.

Account Growth, Retention and New Client Acquisition:

Develop and implement account strategies to drive revenue growth and client retention.?
Monitor account performance
and client health
and provide regular reports on progress.?
Understand client business goals, challenges, and operational workflows to
align solutions effectively.
Identify
and pursue opportunities for upselling and cross-selling.?
Negotiate and close deals to achieve sales targets.?
Partner with Sales Executives to
support new client acquisition
as subject matter expert.

Learning, Client Communication and

Collaboration:

Develop a thorough understanding of our products and service offerings and be an expert around their functionality
Conduct
demonstrations of
Ntracts
solutions
Effectively communicate with clients, internal teams, and stakeholders.?
Collaborate with cross-functional teams to ensure seamless client
engagement and service.?
Work
cross-functionally with internal teams (sales,
marketing,
product, support, services) to deliver exceptional client experience
Represent
the company at regional industry events, trade shows, and networking opportunities, serving as a thought leader in
the healthcare
space.

Market Knowledge and Industry Trends:

Stay
up-to-date
on industry trends, competitor activities, and best practices.?
Provide insights and recommendations to improve client solutions and services.?
Represent the company professionally and effectively in all interactions.?

Requirements

Proven
track record
of exceeding
retention,
sales
and…