Customer Service Representative; Personal Lines Insurance

Customer Service Representative (Personal Lines Insurance)

Job Category
:
Sales

• Full-Time
• Rate : $24 USD per hour

Showing 1 location

Farmington, CT 06032, USA

About Us:

Insure One, a part of Confie—one of the largest privately owned insurance brokerages in the United States—has been serving clients for over 30 years, with a growing network of locations across the country.

Ourteamconsistsoflocal,knowledgeableinsuranceprofessionalswhotakeprideindeliveringexceptionalservice,competitive rates,andpersonalizedcoverageoptions.

Wearecommittedtobuildinglastingrelationshipswithourclients,providingawhite-gloveexperiencethatprioritizestheirindividualneeds.

Jointhewinningteamat Insure One ,partof

Confie,whichhasbeenrankedas#1inInsurance

Journal'sannualTop
50

Personal Lines Agencyforthetenthconsecutiveyearin
2025.

• Competitive compensation structure
• Paid training
• Licensing assistance (free licensing course and state exam scheduling provided)
• Continuous on-going development and mentorship
• Growth-oriented culture with fast advancement potential
• Comprehensive Benefits package including medical, dental, vision, and life insurance
• Comprehensive 401K plan with competitive employer match
• Paid time off including holidays, vacation, and personal time
• Annual incentive trip for top performers
• Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
• Employee Assistance Program:
  Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
• Extra Perks:
  Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

If you're motivated by growth, driven by competition, and focused on building a career (not just holding a job), you'll find real momentum here.

Advancement isn't a possibility - it's a path.

Thepathforwardisfueledbyinitiative-we'relookingforself-starterswhotakeownership,movewithpurpose,andmeasuresuccessbyresults.

Thepayrateforan
Unlicensed
Traineeis $21/hr

Once licensed , the pay range for a Customer Service Consultant is $47,840 - $49,920/ yr +
performance-based bonuses

Onsiteat:
30

Waterside Dr.Farmington,CT06032

After training, must be willing to work either 9am - 6pm or 10am - 7pm EST
, Mon-Fri

The Customer Service Agent would focus on servicing and retaining an existing book of business, advising clients on coverages, as well as completing endorsements and cancellations, managing retention, and policy issuance for our clients. This role also places a focus on service and sales, as we encourage our Service Agents to generate and sell cross-sell opportunities and analyze coverage to meet our clients’ needs.

• Manage an existing book of business, focusing on growth and retention while delivering exceptional customer service
• Routinely conduct consultative conversations with our clients to ensure all coverage needs are addressed
• Generate and sell cross-sell, referral, and up-sell opportunities
• Work with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc.
• Completes all required applications and documentation according to carrier and company guidelines
• Meet personal/team qualitative and quantitative service and sales targets as assigned
• Support all company initiatives as requested, guided by our company’s WE CARE values, sales culture, and business needs
• Maintain a professional demeanor in all interactions with both internal and external customers

• High School Diploma
• The willingness to obtain a P&C license within 45-60 days of hire (we provide the licensing course)
• Call Center experience
• Strong communication,follow-up,andclose-orientation

• Bachelor’sDegree
• Fluencyin Spanishiswelcomebutnotnecessary

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.