One Legal Customer Success Manager

About the role

One Legal, an Info Track company, is seeking an experienced Customer Success Manager who lives our company values of customer-centricity, striving for ambitious goals, and respect for colleagues and clients. In this role, you will play a key part in driving revenue growth and increasing client retention to support long-term loyalty across the One Legal client base.

As a Customer Success Manager, youare responsible for playing a key role in driving revenue growth and increasing client retention to ensure long-term loyalty of the One Legal client base. It is important that in this role you drive customer-centricity, striving for ambitious goals centered around increasing revenue.

Strong sales acumen withdemonstratedexperience proactivelyoutboundinginto existing accounts toidentifygrowth opportunities, uncover unmet needs, and drive expansion revenue. It is important that as a Customer Success Manager, you are able to build and maintain strong customer relationships.

You must be able to thrive in a fast-paced environmentwhiledemonstratinghigh energy, optimism, and executive presence that inspires clients and drives momentum.
This role is ideal for candidates who enjoy combining customer success with sales-driven growth, thrive in an energetic, in-office environment, and are comfortable with proactive outbound engagement

This is a full-time, base salary plus commission, hybrid position based out of our San Francisco office with regular in-office presence required 3 days a week. Most work is conducted via phone and video, with in-office collaboration as part of the hybrid schedule. The role may also require occasional travel to company-sponsored events and conferences approximately 3–6 times per year.

The starting base salary range for this role is $66,960–$83,700. In addition, this role is eligible for an annual target commission of $45,000, with total compensation determined based on experience, qualifications, and internal pay equity.

One Legal, a division of Info Track, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

• Serve as the lead point of contact for your assigned accounts, providing exceptional customer service and building strong, long-lasting relationships.
• Conduct informational product demos andtrainingtoidentifyopportunities to expand product usage and increase customer retention.
• Collaborate with the sales team toidentifyand grow opportunities within the client base,utilizing your sales disposition and high activity level.
• Forecast and track key account metrics, prepare reports on account status, and proactively prevent customer churn.
• Assist with challenging client requests or issue escalations as needed,demonstrating high impact communication and problem-solving skills.
• Attend trade shows organized by the marketing team,representing
  
  One Legal andshowcasingour solutions to potential clients.
• This is a hybrid role based in our San Francisco office, with regular in-office presencerequiredthree days a week

• 2-3 years as a B2B Account Executive or similar, selling software to professional services buyers.
• Proven experience inSALES and customer success, accountmanagementor relationshipsalesrole, witha track recordof achieving sales targets and sustaining client satisfaction.
• Knowledge of the legal and conveyancing process is a plus, with experience in a similar role or within the legal technology industry preferred.
• A consistent record of over-achievement versus targets and maintaining a healthy sales pipeline.
• Good…