HVAC Technical Service Advisor

Location
: MA / RI
Position Status
:
Available
Date Posted
:
August 26, 2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Sales and Marketing

Company
Supply New England is a well-established company which provides plumbing, heating, cooling and generator equipment and supplies for contractors throughout southern New England. We are looking for a full-time delivery driver to join our team. We welcome entry-level drivers with a strong desire to learn and develop as well as seasoned drivers.

The HVAC Designer designs duct systems and will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

• Sells and promotes the items and products that we have in stock – provide alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Actively upsells customers on complimentary products beyond original order.
• Promotes current programs and sales.
• Follows-through on commitments (communications, bids, existing sales orders, etc.) made to customers.
• Proficiency with related computer systems and applications – willing to train.
• Accurately follows procedures to ensure high quality output and takes action to correct quality problems.
• Solves customer needs by recommending products or services that contribute to their level of satisfaction.
• Organizes work time to maximize efficiency with a defined time management process.
• Perform HVAC load calculations.
• Choose HVAC equipment that is appropriate for application.
• Document field findings and report recommendations for process or product improvements.
• Support local SNE branches when not supporting contractors.
• Maintenance of SNE equipment.
• Multi-tasking
• Time management
• Organizational skills
• Strong attention to detail
• Strong understanding of HVAC fundamentals
• Contribute to Team Success

• High school diploma or GED, or equivalent combination of education and experience.
• Minimum of 3-5 years of hands-on experience in HVAC installation, service or technical support.
• Ability to read wiring diagrams and diagnostic tools.
• Ability to use Microsoft Office and manufacturers diagnostic platforms.

• Familiar with residential and light commercial HVAC brands a plus.

Supply New England is a third generation family-owned premier plumbing, heating, cooling & generator equipment and supplies company for professional contractors across

New England including MA and RI.

Corporate Office
P.O. Box 838
Attleboro, MA 02703
(P)
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Whether you're looking for inspiration or ready to starton the design of your new kitchen or bathroom, we're hereto help. Our design experts are ready to share theirin-depth knowledge and help make your dream kitchen or bathroom a reality.

When you visit your local KOHLER Store by Supply New England, you experience a modern, innovative showroom anda merchandise mix that lets you indulge in the KOHLER brand.