Client Services Administrator

Location:

Lakewood, NJ | Full-Time | $50,000 Annually

Are you highly organized, customer-focused, and energized by a fast-paced environment where no two days are the same? If so, Gaming Laboratories International (GLI) wants to hear from you!

For more than 37 years
, GLI has been the trusted global leader in testing, certification, and professional services for the gaming industry. Our expertise supports over 700 jurisdictions worldwide
, helping ensure fairness, integrity, and innovation across the global gaming landscape.

As a Client Services Administrator
, you'll play a vital role in supporting sales initiatives, strengthening client relationships, and helping teams operate efficiently. This is an excellent opportunity for someone who enjoys collaborating across departments, solving problems, and making a measurable impact on business success.

At GLI, our people are our greatest asset. We foster a collaborative culture where innovation, growth, and professional development are encouraged.

• Comprehensive medical, dental, and vision coverage
• 20 days of paid time off annually
• 401(k) with 100% company match up to 3%
• Annual discretionary bonus opportunities
• Anniversary reward bonus
• Educational assistance program
• Employer-paid life and disability insurance
• Employee assistance and mental health resources
• Optional pet, accident, and critical illness insurance
• Opportunities to collaborate with colleagues around the globe

In this dynamic and highly visible role, you'll support sales operations, customer engagement, and cross-functional initiatives that help drive business success.

• Maintain and manage customer and prospect information within CRM platforms.
• Create and track sales opportunities while ensuring data accuracy.
• Generate monthly and ad-hoc sales activity and customer spending reports.
• Identify customer spending trends and provide meaningful insights.
• Deliver exceptional customer service through phone and email communications.
• Partner with multiple departments to support strategic sales initiatives.
• Assist with sales proposals, competitive bids, and vendor registrations.
• Monitor project timelines and internal processes to ensure deadlines are met.
• Help facilitate and track sales opportunities from initiation through completion.
• Support process improvements that enhance efficiency and customer satisfaction.
• Assist with special projects and departmental initiatives as needed.
• Provide backup support for reception and shipping functions when required.

You're someone who:

• Thrives in a fast-paced environment.
• Enjoys balancing multiple priorities and projects.
• Takes ownership of your work and follows through on commitments.
• Has exceptional attention to detail and accuracy.
• Communicates professionally and confidently with clients and executives.
• Embraces change and looks for ways to improve processes.
• Enjoys collaborating while also working independently. What You'll Bring

• Strong proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and SharePoint.
• Excellent customer service and interpersonal communication skills.
• Ability to organize multiple tasks, projects, and deadlines simultaneously.
• Strong written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and commitment to quality.

• Experience utilizing and maintaining CRM platforms and databases.
• Experience supporting sales operations or client-focused business functions.

• 40 hours per week
• In-person position based in our Lakewood, NJ office