Partner Manager, North America

About Piano

Piano’s Digital Revenue Optimization solution helps digital services grow revenue by better understanding and influencing their customers’ behavior. Piano unifies analytics, segmentation, and commercial personalization in one AI-driven application, enabling sites and apps to efficiently maximize the value of everyuservisit. Headquartered in Amsterdam with offices in the Americas, Europe, and Asia-Pacific, Piano serves a global client base including the BBC, Deutsche Telekom, Nikkei,AXAand the Wall Street Journal.

For more information, visit piano.io.

As Partner Manager, North America, you will own and grow Piano’s partner ecosystem across key target verticals in the North America region. Reporting directly to the Global VP, Partnerships, you will be responsible for identifying, recruiting, activating, and scaling channel and technology partners who serve healthcare and hospital systems, financial services institutions, and media organizations.

Your primary mission is to establish high-impact partnerships that generate qualified pipeline through joint account mapping, co-sell motions, and repeatable go-to-market collaboration.
Success in this role will be measured by partner-sourced pipeline, partner-influenced revenue, number of activated partners, and velocity of co-sell opportunities.

• Build repeatable partner motions, including segmentation, prioritization frameworks, and scalable activation models that enable partners to independently generate demand for Piano.

• Prioritize partners with strong enterprise relationships aligned to Piano’s ICP, including digital consultancies, system integrators, and technology partners.

• Develop and execute a targeted outreach strategy to identify, engage, and sign partners who have deep relationships with healthcare organizations (hospital systems, integrated health systems, telehealth, and digital health platforms), banking/financial services clients, and media companies.

• Build andmaintaina robust pipeline of prospective partners through proactive outreach, industry events, and relationship development within the healthcare and banking ecosystems.

• Negotiate and close partner contracts thatestablishclear terms for account mapping, co-sell engagement, and cross-sell motions with Piano ecosystem.

• Lead account mapping exercises with signed partners toidentifyjoint opportunities and prioritize cross-sell targets within their existing client bases.

• Equip partners with theenablementresources, messaging, and competitive positioning they need to sell Piano effectively and independently.

• Partner closely with Partner Marketing to support joint go-to-market activities, including events, campaigns, and partner communications.

• Drive partner-sourced pipeline through new partner acquisition and activation of existing partner relationships.

• Maintain rigorous deal registration discipline and structured co-sell motions to improve partner deal quality and conversion rates.

• Own and manage partner reporting and dashboards that track pipeline creation, partner activity, deal progression, and outcomes.

• Provide regular forecasting on partner-sourcedpipelinewith accuracy and transparency, contributing to the broader NAM revenue plan.

• Collaborate with Piano’s Sales, Marketing, Client Services, andRevOpsteams to ensure partner-generated deals are high-quality, aligned with ICP, and follow established handoff SOPs.

• Act as internal advocate for the partner ecosystem, ensuring alignment with Sales leadership and driving adoption of partner-led opportunities within regional pipeline planning.