Leasing Coordinator

Position Summary

The Leasing Coordinator is the face of ASPIRE Salon Studios at the territory level — the person that prospective tenants meet first, trust most, and rely on to make the transition into their new professional home as smooth and exciting as possible. Assigned to a defined geographic territory of ASPIRE locations, this role owns the full leasing lifecycle from first contact through move-in, serving as the primary relationship holder for every prospective and current tenant within the territory.

This is a high-energy, people-first role that demands equal parts sales confidence, organizational discipline, and genuine hospitality. The Leasing Coordinator is on-site the majority of the time — hosting tours, building relationships with current tenants, responding to inquiries, and maintaining a deep, real-time understanding of the availability, condition, and competitive positioning of every suite in their territory. Reporting to the Leasing Director, this role is central to ASPIRE's ability to achieve and maintain high occupancy across the portfolio.

• Reports To: Leasing Director
• Territory: Assigned cluster of ASPIRE locations within a defined geographic area
• Schedule: 75% on-site across territory locations, 25% remote

• Manage all inbound leasing inquiries within the territory, responding promptly and professionally to leads generated through digital channels, referrals, walk-ins, and marketing campaigns.
• Maintain an organized, up-to-date pipeline of active leads using ASPIRE's CRM and property management tools, tracking every prospect from first contact through lease execution or disqualification.
• Follow up consistently and strategically with prospective tenants throughout the consideration process, nurturing relationships with warmth and professionalism to guide leads toward a leasing decision.
• Meet or exceed individual lead-to-lease conversion targets as established by the Leasing Director, tracking personal performance metrics and proactively identifying ways to improve conversion rates.
• Communicate pipeline status, occupancy updates, and market observations to the Leasing Director on a regular basis, providing ground-level intelligence that supports portfolio-wide strategy.

• Serve as the primary host for all prospective tenant studio tours within the territory, delivering a compelling, personalized experience that showcases the ASPIRE difference and connects with the professional goals of each prospect.
• Develop a thorough, enthusiastic knowledge of every suite type, amenity, and feature within each assigned ASPIRE location, tailoring tour presentations to the specific needs and service type of each prospective tenant.
• Maintain model suites and common areas in tour-ready condition at all times, coordinating with Territory Maintenance Personnel on any items requiring attention prior to scheduled showings.
• Follow up with every tour prospect within 24 hours, providing additional information, answering questions, and continuing to build the relationship toward a leasing decision.
• Represent the ASPIRE brand with professionalism, warmth, and genuine enthusiasm in every tenant-facing interaction — from the first phone call to the move-in day walkthrough.

• Manage the end-to-end lease execution process for new tenants, including application review, lease preparation, document execution, and coordination of all move-in logistics.
• Ensure new tenants are fully onboarded into ASPIRE's systems and processes, including access credential setup, studio orientation, and introduction to building policies and community standards.
• Coordinate with the Operations Manager on utility…