Director, Sales & Service; Partner Channel and Travel Agencies

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview:
What You’ll Be Doing

Role Overview:
What You’llBe Doing

As a Director,Salesand Service, youare responsible for driving new memberacquisitionand overseeing the commercial and service experience for a defined book of business. You partner closely with the VP, Sales and Service and Flight Services Managers (FSMs) to ensure members receive a seamless, premium experience whilemaintainingaccountability for growth, retention, and overall client satisfaction.

This role serves as a key liaison for new clients and plays a strategic, client-facing role inidentifyingthe right travel and membership solutions. While FSMs manage day-to-day trip execution, sourcing, and detailed quoting for existing members, the Directormaintainsvisibility, steps in as needed, and ensures alignment across sales and service teams.

Strong presentation skills — both virtual and in-person — are essential, as the role regularly engages with prospective and existing members to articulate Wheels Up offerings and value.

Your Key Responsibilities (Essential Functions)

• Partner with Travel Agentstoidentify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities

• Lead new client acquisition byidentifyingtheappropriate membership and travel solutions aligned to client needs and usage patterns

• Oversee a defined portfolio of Agencies with accountability for growth, retention, renewals, and fund replenishment

• Act as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams

• Collaborate closely with Flight Services Managers, whoare responsible fortrip sourcing, detailed quote preparation, pricing,aircraft options, and itineraries for existing members

• Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience

• Identifyupsell and cross-sell opportunities and partner with agents and Delta partners to advance those opportunities

• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs

• Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement

• Support resolution of service issues and irregular operations (IROPs) by coordinating with internal teams andassistingwith client communication when appropriate

• Collaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience

• Maintainaccuraterecords and updates in the CRM to support team-based coverage and informed decision-making

What You Bring to the Table:
Education & Certification Requirements

We’relooking for someone who has a unique mix of experience, skills, and passion for what we do:

• Minimum of 5-10 years of experience in a strategic sale, account…