Sales and Events Manager

Job Details Level: Experienced

Responsible for Group Sales (with other SM position), Volunteer Program Initiatives & Training, On-site events

Solicit new business using Delphi (Hotel), outside sales calls, cold calls, etc. to prospect new clients. Promptly respond to in-bound inquiry calls and follow-up to capture desired business. Maintain an organized system to ensure all viable inquiries are pursued in a timely manner. Return calls, quotes, proposals, and contracts must be completed in a timely manner as customers may be “shopping” other properties.

Accurately book group ticketss and space in systems (Accesso & Delphi). Utilize standardized contracts and proposals, call log, and reporting functionality.

Assist and Execute weekly/monthly trainings to assist the Volunteer Program at the St. Louis Aquarium

Ability to execute large scale events. On-site coordination and management

Maintain positive relationship with existing clients, keep up to date client profiles on each client and effectively utilize this information to build rapport and capture future sales (send birthday, anniversary, holiday cards, etc.). Meet, greet and entertain potential and existing clients, providing information regarding the property to increase sales.

Travel locally and out of city/state as necessary to attend trade shows, conduct outside sales calls, promote the property, examine competition, or research potential clients.

Develop/maintain knowledge of market trends, competition and customers.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Attend all property meetings as necessary.
• Work closely with the hotel sales/cs/catering departments to generate new business and service accounts.
• Promptly and effectively use all communication tools including phone, e-mail, fax, mail etc.
• Perform daily facility inspections, which requires bending, stooping, reaching overhead and moving throughout the attraction complex inside and out.
• Maintain open communication with all property-operating departments.
• Other duties as assigned by the supervisor such as: cross training, assisting in other departments, etc.

SPECIFIC JOB KNOWLEDGE,

SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Strong sales and revenue management skills with proven sales techniques and ability to up sell products and services.
• Ability to analyze complex statistical data and make sound judgments accordingly.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input and retrieve information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to stand, walk, bend, reach and move continuously to oversee area and inspect rooms and public areas on all floors of the property.

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. College degree with hotel major is preferred. Prior sales experience required, hotel sales experience strongly preferred.