Customer Experience​/Inside Sales Specialist

Customer Experience/Inside Sales Specialist About Mr. Handyman of North Albuquerque

Are you a natural problem-solver who enjoys helping people, building relationships, and getting things done? Do you have the confidence to ask for the business—and the organizational skills to make sure the work actually happens?

Mr. Handyman of North Albuquerque is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients.

We believe our customers deserve quality work and genuine respect—and our team deserves the same. We're building a company where people take pride in what they do, support one another, and have an opportunity to grow with the business.

Respect Is the Foundation

We treat our customers, their homes, and each other with compassion and dignity.

For customers, for their homes, for each other.

Quality Is Non-Negotiable

We don't cut corners. We put our name on every job, and we mean it.

Every job. Every time.

We Show Up In Every Way

We show up on time, on our word, and for each other.

On time, on our word, for each other.

Our People Are the Business

We invest in our people through training, mentorship, and opportunities to grow.

When our team thrives, our customers feel it.

Roots Run Deep

We're proud to serve our neighbors, our community, and our home here in New Mexico.

We serve our neighbors, our community, our home.

We're looking for a Customer Experience/Inside Sales Specialist to become a key part of our front-end operations and customer experience.

This is primarily an inbound sales role. Most opportunities will come to you—you are not expected to spend your day cold-calling strangers. Your job is to understand what customers need, recommend the right solution, follow up when necessary, and turn qualified opportunities into booked, profitable work.

You’ll also take ownership of the daily Service Professional schedule, keeping them booked with billable hours, coordinate communication between customers and our field team, and develop targeted relationships with commercial property managers, national service providers, and other strategic partners.

In short:
you help turn opportunities into revenue and make sure the customer experience delivers on the promise we made.

This is a fast-paced, high-information role. You’ll work across multiple screens and systems while managing calls, texts, emails, customer information, schedules, follow-up, and changing priorities. You must be able to learn and retain information, move quickly between tasks, stay organized, and make good decisions when things don’t go exactly according to plan.

Inbound Sales & Customer Experience

• Respond to inbound calls, texts, emails, and customer inquiries.
• Understand customer needs and recommend appropriate services.
• Convert qualified opportunities into booked appointments and work.
• Follow up with customers who haven't yet scheduled.
• Confidently ask for the opportunity to earn the customer's business.
• Build relationships that create repeat customers, referrals, and five-star experiences.

• Own and optimize the daily schedule for our Service Professionals.
• Coordinate appointments, schedule changes, cancellations, and customer expectations.
• Keep the field team informed and productive.
• Identify scheduling or operational problems and take action before they become bigger problems.
• Make sure important customer information and opportunities don't fall through the cracks.

• Develop relationships with local commercial property managers, national service providers, and other strategic partners.
• Conduct targeted outbound outreach and follow-up.
• Build…