Leader, Sales, Client Relationship Management

At Cloud Factory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

At Cloud Factory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven:
  We focus on creating economic and social impact.
• People-Centric:
  We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative:
  We embrace change and find better ways to do things together.
• Globally Connected:
  We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value. The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service.

• Develop and execute tailored account strategies to align client objectives with Cloud Factory's AI solutions, ensuring long-term value and retention.
• Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion.
• Monitor client needs, industry trends, and competitive landscapes to position Cloud Factory effectively.

• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.

• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
• Track and report key performance metrics to measure account success and identify areas for improvement.

• Work closely with internal teams, including solutions, delivery, product, sales and marketing, to ensure a cohesive approach to client management and growth.
• Provide insights and feedback to product and service teams to enhance Cloud Factory's AI offerings based on client needs.
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.

• Align client objectives with Cloud Factory's strategic goals, ensuring measurable impact from AI solutions.
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.

• AI knowledge: familiarity with AI applications and trends in…