Customer Success Manager

About Brellium

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.

Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.

Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.

Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $30MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

We are seeking an Customer Success Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of enterprise companies daily to help them best use Brellium.

This role might be for you if:

You are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. You’re enthusiastic about joining a small, energetic team in the heart of New York City. You're excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills.

You thrive in a fast-paced, in person work environment, enjoy collaborating with both customers and engineering teams, and want to make a difference in people’s lives.

What You’ll Do

As a Customer Success Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of ~$2MM in ARR. This role requires strong relationship management skills, problem solving skills, attentiveness and the ability to navigate complex organizations and relationships at the executive level. Your key responsibilities include:

Account Management & Growth:

• Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities

• Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement

• Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives

Cross-Functional Leadership:

• Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities

• Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories

What We’re Looking For

• 3+ years of Customer Success, Account Management or Sales experience working with Enterprise Customers at an early stage startup or Management Consulting experience

• Experience developing relationships with C-suite stakeholders

• Strong customer-facing and presentation skills

• Positive attitude, empathy, and high energy

• Enthusiasm for customer success & excellence in the product space

• Extreme sense of ownership

• Live in NYC, or can move within the next 30 days.
  We value in-person collaboration and work 4 days a week from our office space.

Don’t worry if you don’t tick every box, we still would like to hear from…