Inbound Sales Specialist

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Full Time Regular Atlanta, GA, US

5 days ago Requisition

Salary Range: $19.00 To $20.00 Annually

At Buca di Beppo, celebrations are at the heart of everything we do - and our Inbound Sales Specialists are often the first voice our guests hear when they're planning one. Whether it's a milestone birthday, a corporate dinner, or a catered event, this role ensures every guest receives prompt, professional, and knowledgeable service - and walks away with a booked event.

As part of our sales team, Inbound Sales Specialists don't just answer inquiries - they book events, guide the guest experience, and help create magical moments from the very first call. You'll play a critical role in converting leads, building relationships, and supporting flawless event execution.

• Serve as the primary point of contact for all inbound group dining and catering inquiries via phone, email, and web forms
• Actively guide guests through menu offerings, event packages, and add-ons to tailor the perfect event - and close the booking
• Book events directly using Tripleseat, ensuring accuracy in all details and Banquet Event Orders (BEOs)
• Promptly follow up on Tripleseat Direct Bookings to confirm information and answer any guest questions (placeholder for evolving process)
• Manage a high volume of inbound calls and web leads with speed, professionalism, and a warm, service-minded approach
• Collaborate with restaurant operations teams to ensure a smooth handoff and full alignment on execution details
• Surface high-potential leads or upsell opportunities to Regional or National Sales Managers when appropriate
• Maintain strong working knowledge of all current promotions, seasonal packages, menu offerings, and brand standards
• Perform sales-related administrative tasks and provide general team support when needed
• Meet and exceed KPIs, including booking conversion rate, response time, and guest satisfactio

• 2+ years of experience in inbound sales, call center booking, hospitality, or customer service
• Strong track record of booking and closing sales in a fast-paced environment
• Excellent communication and interpersonal skills - confident, friendly, and guest-focused
• Detail-oriented with strong time management and organizational skills
• Experience using CRM or event booking tools (Tripleseat a plus)
• Self-motivated with a collaborative mindset and a passion for helping others
• Willingness to work a flexible schedule that may include evenings, weekends, and holidays based on demand

• Guests feel confident, excited, and fully supported - from inquiry to confirmation
• You consistently book events and convert leads into sales
• Sales handoffs to the operations team are clear, complete, and seamless
• Guests rave about the service and return for their next celebration