Navigator – TRICARE Outreach & Engagement

Care Source Military & Veterans (CSMV) is seeking a dynamic Outreach Navigator to serve as a trusted community-based outreach specialist. Navigators will connect with TRICARE-eligible veterans, retirees, and their families, providing education about TRICARE Prime and ensuring they have a smooth path to enrollment. This role is critical to Care Source’s mission of supporting military families with high-quality, culturally competent health care options.

Position Type: Contract, Field-Based

Location: Atlanta, GA & Tampa, FL Compensation: $35/hour (plus approved travel and event-related expenses)
Reports To: Program Lead, Care Source Military & Veterans (CSMV)

Conduct community-based outreach at veteran service organizations (VSOs), base activities, and local events to identify TRICARE-eligible individuals.

Educate prospective beneficiaries about TRICARE Prime benefits under Care Source.

Provide warm handoffs of qualified leads to CSMV enrollment specialists for follow-up.

Walk individuals through online resources and answer enrollment-related questions (within non-licensure scope).

Build trust with veterans and their families by leveraging cultural fluency, empathy, and professionalism.

Accurately capture data using CSMV-approved secure systems and submit weekly activity reports (leads, events, enrollments supported).

Represent CSMV at events with consistent branding, professionalism, and compliance to HIPAA and Privacy Act standards.

Military knowledge or experience strongly preferred (veteran status, military spouse, or prior work with veteran/military communities).

Outgoing, charismatic, and comfortable engaging in one-on-one and group settings. Capable of networking: working a room, comfort in initiating a conversation, and determining appropriate conversational pitch, based on the persona engaged.

Strong ability to build rapport quickly and drive veterans toward trusted solutions.

Excellent communication and interpersonal skills.

Tech-savvy, able to use CSMV-issued laptop/tablet and secure data entry systems.

Organized and dependable with the ability to meet weekly lead generation and reporting requirements.

Commitment to maintaining strict compliance with all PHI handling and non-licensure activity guidelines.

Navigators will receive a paid onboarding program covering TRICARE CPD benefits, HIPAA, Privacy Act, fraud prevention, compliance, and CSMV processes.

Ongoing support from the Program Lead, CSMV IT, and Military Affairs representatives.

Tools provided: CSMV-issued apparel, marketing materials, and approved event equipment.

Support outreach to thousands of TRICARE-eligible beneficiaries before and throughout the Open Season campaign

Ensure all outreach aligns with the CSMV brand, compliance standards, and veteran-first mission.