Senior QTC Support Specialist

Join the Team Modernizing Medicine At Mod Med, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This  for doctors, by doctors  philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work 2025
• Globee Business Awards:
  Gold Globee for 'Technology Team of the Year' 2025
• Black Book Awards:
  Ranked #1 EHR in 11 Specialties Florida
• Venture Forum:
  Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

The Senior Quote-to-Cash (QTC) Support Specialist manages the full QTC lifecycle for named and high-value enterprise accounts, serving as a key driver of operational accuracy and revenue retention. In this role, you will oversee end-to-end workflows—from new customer onboardings, upsells, and price increases to enterprise renewals and buyout negotiations. By bridging system precision with strategic cross-functional collaboration, you will ensure contract execution, pricing alignment, and seamless support across key accounts.

• Manage the full Quote-to-Cash lifecycle for named and enterprise accounts, handling workflows for new customers, upsells, renewals, and ongoing retention initiatives.
• Lead contract negotiations for enterprise renewals and at-risk accounts, including structuring and executing early termination buyout agreements.
• Execute enterprise and strategic price increases while supporting quoting workflows across Customer Success and Professional Services teams.
• Audit enterprise and strategic account usage to ensure contracting accuracy and identify potential revenue opportunities.
• Support invoice reconciliation and end-of-month booking reviews to ensure precise financial reporting and revenue recognition.
• Address daily contract inquiries and maintain incoming support queues within Salesforce.
• Partner cross-functionally with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution.
• Support, train, and guide offshore teams on quoting standards and task execution.

• Bachelor’s degree in Business, Sales, or a related field.
• 3+ years of relevant experience managing enterprise customer accounts, including renewals, pricing execution, and customer retention strategies.
• Hands‑on SaaS industry experience in a fast‑paced environment.
• Proven capability to negotiate terms, manage buyout processes, and navigate customer objections effectively.
• Proficiency with CRM and CPQ platforms, specifically Salesforce and Salesforce CPQ.
• Working knowledge of financial reporting, invoice reconciliation, and revenue recognition principles.
• Strong analytical, time management, and problem-solving abilities with high attention to detail.
• Excellent communication and collaboration skills with strong emotional intelligence.
• Preferred: 5+ years of experience in Revenue Operations, Sales Operations, or a related customer-facing operational role.

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k):
  Mod Med provides a…