Sales & Customer Solutions Manager

## Sales & Customer Solutions Manager Apply:
USA - PA
- Philadelphia
- District Office:
Full time:
Posted Today:
R
** Career Area:
** Sales
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** Role

Summary:

** Lead a team of sales, technical support, application, and product support professionals to strengthen customer loyalty, deliver growth, and achieve business goals within a designated industry segment.
** What You Will Do (Job Duties):
*** Lead teams, manage performance, and build accountability to deliver business results.
* Deliver sales, market share, and business plan targets for company products and services within the assigned industry segment or market.
* Develop and execute sales, marketing, and merchandising plans that support business growth and customer engagement.
* Drive customer satisfaction by addressing product and commercial issues and managing service goodwill investments across the industry segment.
* Lead efforts to identify selling opportunities, improve customer satisfaction, and build stronger business relationships.
** What You Will Bring (Core Skills):
**** Customer Focus**:
Puts customer needs at the center of decisions and creates solutions that support long-term success by using feedback and customer insights to improve satisfaction, align business goals, and deliver meaningful outcomes.

** Industry Knowledge**:
Understands industry trends, market dynamics, regulatory considerations, competitive factors, and customer priorities, and applies that knowledge to identify opportunities, anticipate challenges, and support business strategy.

** Decision Making and Critical Thinking**:
Uses data, judgment, and structured analysis to evaluate information, clarify priorities, assess risks and alternatives, and recommend practical, well-informed courses of action.

** Effective Communications**:
Communicates clearly and professionally across audiences, sharing information in written and verbal formats, providing constructive feedback, and adapting style to support understanding and alignment.
** Top Candidates Will Have:
*** Experience leading sales, technical support, application, or product support teams to achieve sales, customer loyalty, and business plan goals.
* Success leading teams, managing performance, and building accountability to deliver business results.
* Knowledge of industry trends, market dynamics, regulatory considerations, competitive factors, and customer priorities within a designated industry segment.
* Success developing and executing sales, marketing, and merchandising plans that drive growth, strengthen engagement, and improve customer satisfaction.
* Experience building productive relationships with customers, dealers, vendors, and business partners to identify selling opportunities and resolve complex business challenges.
* Ability to use customer insights, data, judgment, and critical thinking to evaluate priorities, assess risks, and recommend practical business solutions.
* Experience partnering with dealers, sales, and marketing teams to develop sales forecasts, align machine ordering with forecasted demand, and ensure the sales funnel supports achieving the forecast.
* Strong communication and negotiation skills, with the ability to influence outcomes, align stakeholders, and position value-based…