Vice President of Sales Operations

Trustpoint.

One is a leading alternative legal service provider (ALSP) delivering innovative legal consulting, staffing, and outsourcing solutions to Am Law 200 law firms and Fortune 500 companies. Our mission is to drive efficiency, compliance, and value for clients through tailored services and cutting-edge technology.

With a 30-person sales team supported by subject matter experts (SMEs), Trustpoint.

One is reorganizing under a new Chief Revenue Officer (CRO) to enhance agility, scalability, and growth.

Title: Vice President of Sales Operations
Location: Remote (U.S.)
Department: Sales
Reports to: Chief Revenue Officer (CRO)
Direct Reports: TBD
Type: Full-Time

The Vice President of Sales Operations is a strategic partner to sales and executive leadership—translating business priorities into actionable strategies, scalable processes, and measurable results. This leader drives operational excellence across the sales organization by equipping teams with the tools, data, and methodologies needed to perform at their best.

The ideal candidate combines the mindset of a consultative sales leader with the operational rigor of a product-driven strategist. They are passionate about coaching and empowering sales professionals, setting a culture of accountability, and ensuring every process and metric drives real performance outcomes.

• Identify and eliminate inefficiencies in the sales cycle to accelerate deal velocity and increase productivity.
• Design, implement, and enforce standardized sales processes and best practices across all teams.
• Evaluate and pilot new business development (BD) and sales outreach campaigns with the CRO.
• Lead ongoing training programs for Sales Development Representatives (SDRs) and in-house business development professionals.
• Collaborate with SMEs and vice presidents (VPs) to design and deliver monthly training and enablement programs.
• Oversee the Panda Doc contract management system and related process improvements.

• Define, track, and analyze key performance indicators (KPIs) and metrics to provide actionable insights.
• Develop accurate sales forecasting models and executive dashboards.
• Partner with sales leadership to ensure proactive performance management—balancing activity-based metrics with achievement of outcomes.
• Create, implement, and maintain standardized performance management processes, including basic performance improvement, upskilling, and high-potential talent development.

• Partner with the CRO to design and execute long-term sales strategies aligned with business goals and market conditions.
• Lead the annual sales planning cycle, including setting revenue targets, quotas, and market segmentation.
• Identify underserved markets and new business opportunities.
• Collaborate with marketing and sales leadership to plan campaigns, promotions, and thought leadership initiatives.
• Lead discussions regarding trade show attendance, industry events, and networking opportunities.

• Collaborate with Marketing, Finance, and Operations to ensure alignment across go-to-market (GTM) strategy and execution.
• Partner with the finance team to ensure Salesforce (customer relationship management platform) accuracy, forecasting discipline, and pipeline visibility.
• Work with delivery leadership to align sales promises with operational capabilities and optimize resource utilization.
• Collaborate with SMEs and VPs to identify underperforming talent, implement performance improvement plans, or manage transitions.
• Partner with leadership to enhance organizational reach through Generative Artificial Intelligence (GenAI) search and automation initiatives.

• 7+ years of…