Director, Customer Partner - Retail

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Are you ready to redefine what’s possible for Kyndryl’s most significant customers? In this high‑impact leadership role, you are the strategic architect of the relationship. You don’t just manage accounts; you revolutionize them. By building deep, trusted connections with C‑suite executives, you bring the full power of Kyndryl’s global expertise to the table to solve complex business challenges.

Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

Drive Growth and Profitability

• Be a strategic mastermind:
  Develop and execute cutting‑edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope:
  Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals:
  Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L:
  Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.

• Cultivate executive alliances:
  Create, maintain, and develop deep connections with top‑level decision‑makers.
• Orchestrate the team:
  Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale:
  Build a strong go‑to‑market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise:
  Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.

• Deliver tailor‑made solutions:
  Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation:
  Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future:
  Use your creativity and expertise to transform the future of account management.

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

• Minimum of 5+ years experience running account P&L with experience managing sales process end‑to‑end
• Retail industry experience
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers
• Ability to operate in a fast‑paced, flat organizational culture; embrace ambiguity and drive proactive…