Onboard Sales Specialist

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

We are seeking a dynamic and enthusiastic Onboard Sales Specialist to join our team onboard our National Geographic-Lindblad Expeditions ships. This role will involve engaging with guests onboard to inspire and sell future expeditions, sharing our mission and exciting destinations, while ensuring that travelers understand the value and uniqueness of our offerings. The Onboard Sales Specialist will work closely with the onboard expedition team and the ship's hospitality staff to promote future voyages and maintain exceptional customer relationships.

• Sales & Promotion:
  Actively promote and sell future trips to guests onboard the ship by leveraging personal engagement, storytelling, knowledge of upcoming expeditions, promotional booking offers and the extraordinary experiences offered by National Geographic-Lindblad Expeditions.
• Guest Engagement:
  Consistently seek opportunities to engage with guests, such as dining with guests, and actively participating in shore excursions, etc. Providing personalized information about future journeys, destinations, and experiences. Ensuring their journey aboard the ship is unforgettable and sparking excitement for their next adventure.
• Product Knowledge:
  Stay well-informed about upcoming expeditions, new itineraries, special offers, and other opportunities for travelers. Be a knowledgeable ambassador for the entire range of National Geographic-Lindblad Expeditions’ voyages.
• Onboard Presentation:
  Conduct informative and engaging presentations and one-on-one consultations to share details about future trips, inspiring guests to book future expeditions.
• Onboard Marketing:
  Promote future expeditions and offers, ensuring promotional campaigns are displayed / executed correctly on the ship.
• Bookings & Follow-up:
  Posting dedicated Onboard Sales specialist hours of availability. Handle bookings directly while ensuring smooth coordination with the reservations and sales teams ashore. Follow up on potential leads, ensuring timely communication and providing excellent customer service.
• Collaboration:
  
  Work closely with the Expedition Leader, Hotel Manager, and shoreside teams to ensure seamless coordination of sales and guest engagement activities throughout the voyage.
• Market Intelligence:
  Gather feedback and insights from guests to help shape future offerings, refine sales strategies, and contribute to the development of new itineraries and experiences.
• Reporting:
  Track sales metrics and provide regular updates to the sales and management teams on guest interest, sales conversions, and feedback on potential bookings.
• Other Duties:
  Conduct other duties as needed, as per instruction by the Hotel Director

• Help and remove all guest surveys and keys upon conclusion of previous voyage
• Remove outdated collateral and deliver onboard sales in-cabin collateral to each cabin prior to guest embarkation
• Assist the Hotel Director with cabin upgrade inquiries from guests
• Help and deliver guest name tags to each respective cabin prior to guest embarkation
• Complete the voyage recap report for shoreside leadership team, analyzing bookings, data and revenue trends from guests. The…