Customer Growth Specialist

Customer Growth Specialist

Department: Sales

Employment Type: Contract to hire

Location: Remote USA - OFW

Compensation: $17.00 - $22.00 / hour

At In Tandem, we build technology that helps families manage everyday routines and navigate life’s biggest transitions. Through our four brands—Our Family Wizard , Cozi, Family Wall, and Custody Navigator—we help families stay organized, communicate well, and foster healthy childhoods.

We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments.

If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter.

This position is structured as a 6‑month contract-to-hire opportunity, with compensation ranging from $17‑22/hour depending on experience and qualifications. Successful candidates may be considered for a full‑time permanent role at the end of the contract period.

As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using Our Family Wizard .

This role sits at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation
. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and get more value from the platform.

You will spend much of your time reaching out to customers and prospects at key moments in their journey, including parents who have not completed activation, users who started but did not subscribe, and customers who forgot or failed to renew. Your work will directly influence customer growth, retention, and lifetime value.

This is a great fit for someone who is energized by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience.

• You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
• You will help parents complete account setup, understand the value of Our Family Wizard , and move through the subscription process with confidence.
• You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage.
• You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments.
• You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience.
• You will accurately document customer interactions, outcomes, objections, and account updates in internal systems.
• You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience.
• You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
• You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.

• A confident and empathetic communicator who can quickly build trust
• Comfortable handling a high volume of outbound calls daily
• Motivated by goals, performance metrics, and measurable impact
• Resilient, adaptable, and energized by a…