Desk Manager Job Northern Kentucky USA,Sales

Desk Manager is responsible for overseeing the sales desk, structuring vehicle deals, supporting Sales Specialists, and helping drive overall dealership profitability and customer satisfaction.

REQUIREMENTS AND

QUALIFICATIONS:

High school diploma or GED
Post-sale relationship management
Prior finance or sales experience is a plus
Thorough understanding of vehicle financing
Professional appearance and disposition
Productivity through time management
Tekion experience is a plus
Comfort utilizing sales closing techniques
Effective relationship-building skills
Demonstrate subject matter expertise
Strong communication skills; listening
Extremely organized; performs under pressure
Valid California driver’s license; insurable
Current California Car Salesperson license

DUTIES AND RESPONSIBILITIES:

Manage and oversee the sales desk throughout the daily sales process
Work directly with Sales Consultants to structure and negotiate vehicle transactions
Analyze customer needs, vehicle selection, trade-in information, credit considerations, incentives, and deal structure
Review and approve deal structures within established dealership guidelines
Maximize gross profit while maintaining a professional, customer-focused sales process
Provide Sales Consultants with effective guidance on negotiations, presentations, objection handling, and closing techniques
Monitor and manage customer traffic, leads, appointments, and sales opportunities
Assist with difficult or escalated customer situations and work toward appropriate resolutions
Ensure accurate completion of sales paperwork and proper adherence to dealership processes
Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance
Review sales reports, gross-profit reports, inventory information, and other performance metrics
Monitor individual and team sales performance and provide coaching when necessary
Help ensure manufacturer programs, incentives, rebates, pricing policies, and dealership promotions are properly applied
Maintain strong knowledge of current inventory, vehicle features, pricing, financing programs, and competitive market conditions
Participate in sales meetings, training, and management meetings
Ensure all customer interactions and sales practices comply with dealership policies and applicable federal, state, and local requirements
Maintain a professional, positive, and performance-oriented sales environment
Perform other duties as assigned by dealership management

EMPLOYEE BENEFITS

100% Employer paid Health, Dental and Vision coverage for Employee
Paid time off and sick time
Employee vehicle purchase plans
Discounts on products and services
Paid training and growth opportunities
401(k) Plan

Compensation: $70k – 80k/annually plus commission (depending on experience)

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.