Sales Consultant

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

Ensure customer retention, profitability, and long-term brand trust through exceptional customer experience, teamwork, and operational execution. Guide customers and consumers into and through the purchase process while supporting a professional, efficient, and team-oriented showroom environment. Under the current sales model, the Sales Consultant role is a team-based, hybrid position. Sales Consultants are expected to operate fluidly across customer engagement, product demonstration, delivery coordination, and operational support functions as business needs require.

Team culture and customer experience are non-negotiable expectations of this role. Every customer is considered a store customer. Sales Consultants are expected to prioritize the success of the team and the store over individual preference, convenience, or credit, and to actively support teammates and customers as needed to ensure a consistent, high-quality experience.

The Sales Consultant will introduce themselves to all Customers and Consumers physically present at the dealership at the start of each interaction. The Sales Consultant will engage and re-engage Customers to initiate and support the purchase process, including vehicle presentation, test drives, product demonstrations, delivery coordination, and follow-up. Pricing, negotiations, and deal structure are controlled by Sales Management. The Sales Consultant supports this process by facilitating clear communication, professionalism, urgency, and transparency throughout the customer experience.

Work with other members of the Sales Team to achieve overall dealership and organizational success. Support Sales Managers and Finance Managers in the day-to-day execution of sales activities. Embrace a process-driven culture by participating in the creation, education, review, and execution of dealership processes. Hold themselves accountable to established procedures, expectations, and standards. Actively support teammates and customers during peak traffic, deliveries, and operational coverage gaps.

Provide feedback and agenda items, as requested, for required Variable Operations meetings.

• Greet, engage, and assist all customers promptly and professionally, regardless of source.
• Conduct complete vehicle walkarounds, presentations, and product demonstrations.
• Facilitate and manage test drives in a safe, professional, and efficient manner.
• Engage sales management early in the sales process in accordance with dealership workflow and escalation guidelines.
• Support Sales Managers by presenting information clearly and accurately to customers.
• Present leasing options to every applicable new-vehicle customer and clearly explain the benefits, structure, and ownership considerations of leasing.
• Complete all required CRM and DMS documentation accurately and within established time frames.
• Respond to initial online leads, phone calls, and customer inquiries as assigned.
• Coordinate vehicle deliveries, including vehicle readiness, customer orientation, and delivery follow-up.
• Demonstrate technology, safety features, and ownership benefits.
• Assist with lot readiness, vehicle movement, gassing vehicles, staging, stocking-in vehicles, and basic merchandising.
• Print and install window stickers and assist with vehicle stock-in procedures.
• Coordinate or assist with vehicle cleaning, detailing, and delivery preparation.
• Support recon flow and vehicle movement as needed.
• Maintain training, certification, and customer satisfaction standards.

• Remain current on programs, incentives, lease structures, andOEM initiatives, with the ability to accurately and confidently explain program details to customers.
• Maintain a consistently professional appearance that reflects the brand and dealership standards. Shirts are expected to be worn tucked in. Acceptable footwear includes dress…