Sales Manager - Hutch Ford

Sales Manager
Hutch Ford, Paintsville, Kentucky

Role Title
:
Sales Manager

Status
:
Open Position

Location
:
Hutch Ford - Paintsville, Kentucky

Reports To
:
General Manager, Hutch Ford

Direct Reports
:
Salespeople / Sales Consultants

Employment Type
:
Full-Time, In-Person

Compensation
: $65,000+ base per year plus commission and bonus tied to unit sales volume, gross profit, and CSI performance

Compensation is weighted more heavily toward performance-based commission than fixed-base management roles, consistent with current Hutch Ford sales leadership pay practice and industry benchmarks.

We're looking for a proven leader and producer to lead and grow a profitable, customer-focused sales department. This role directs the sales team, ensures every customer receives a fair, transparent, and timely buying experience, and maintains the volume, gross profit, and compliance standards required to support Hutch Ford's reputation and results. Strong performers with a track record of results are rewarded accordingly.

• Lead, staff, and develop the sales team: hire, train, motivate, counsel, and monitor the performance of all salespeople; direct sales staffing and training to build a high-performing, customer-focused team
• Champion the customer buying experience: ensure every customer receives fair, transparent, and timely treatment from initial contact through delivery, minimizing friction and building trust throughout the process
• Build lasting customer relationships through New Owner Clinics and consistent follow-up, driving repeat and referral business
• Establish and drive annual and monthly objectives for unit sales, gross profit, expenses, and operating profit; monitor salesperson productivity against these goals
• Manage new and used vehicle inventory: order and acquire inventory, and oversee merchandising, display, and promotion to maximize turn and profitability
• Administer and monitor Ford factory-sponsored sales programs and incentives to maximize dealership participation and benefit
• Analyze market data and sales reports to identify customer needs and volume potential, and develop sales campaigns that support dealership goals
• Control department expenditures in line with the approved budget and report performance to the General Manager
• Serve as liaison between the sales department and other departments (F&I, service, parts) to ensure a seamless customer experience across the buying journey
• Ensure compliance with state sales licensing requirements and applicable dealer advertising and sales regulations
• Attend management meetings and maintain a professional appearance and demeanor at all times
• Other duties as assigned by the General Manager

• Meet or exceed unit sales, gross profit, and operating profit targets
• Achieve dealership customer satisfaction (CSI) targets for the sales process
• Maintain salesperson productivity, training compliance, and team retention within acceptable range
• Maximize factory incentive program participation and benefit capture
• Maintain accurate, compliant sales documentation and licensing
• Support staff retention and development within the sales department

• Strong leadership and staff management skills, with the ability to hire, train, and hold salespeople accountable
• Customer-first mindset with strong negotiation and relationship-building skills
• Working knowledge of new and used vehicle inventory management and merchandising
• Financial acumen, including budgeting, gross profit management, and department reporting
• Working knowledge of Ford factory sales programs and incentive structures
• Strong organizational skills and attention to detail in managing deals, documentation, and compliance
• Proficiency with, or ability to quickly learn, the dealership's CRM and inventory management systems

• Equivalent combination of education and automotive sales experience
• Four or more years of automotive sales experience, including prior supervisory or sales management experience preferred
• Valid driver's license with an acceptable driving record
• Proven track record of sales performance and team leadership
• Ability to work efficiently in a high-volume, fast-paced dealership sales environment

This role involves regular time on the sales floor and vehicle lot, including standing, walking, and occasional outdoor exposure to weather conditions while assisting with vehicle display, merchandising, and customer interactions. Reasonable accommodations will be made for…