Enterprise Account Executive

Title:

Enterprise Account Executive

SVP Global Sales

Individual Contributor

Remote - USA (East and Central time zones)

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes.

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We are looking for a fast, commercially sharp Enterprise Account Executive who can help build Napster's US market from the ground up. You will own the full sales cycle, but this role starts before the first sales conversation: working out where Napster has the strongest right to win, identifying the companies and buying signals that matter, opening the doors and turning those opportunities into signed enterprise revenue.

This is not a role for someone looking to inherit a mature territory, a full calendar of SDR meetings or a perfectly defined playbook. It is a build role for someone who can operate at two levels at once: credible enough to engage senior executives in large enterprises and hands‑on enough to research accounts, test messaging, prospect creatively and create opportunities from scratch.

You will sell outcomes, not AI for the sake of AI. The people who win here can diagnose what a customer actually cares about, connect Napster's capabilities to a valuable use case and build a quantified story around revenue, conversion, customer experience, service cost or operational efficiency.

• Build the market: Research industries, companies and buying signals to identify where Napster should focus. Build and continuously refine your own target account universe rather than waiting for a fixed territory or finished ICP.
• Create pipeline from scratch: Generate most of your early pipeline through intelligent outbound, your network, events, referrals, partnerships and creative account entry.
• Own the full cycle: Prospect, qualify, shape the opportunity, pitch, negotiate and close net new business across high-potential consumer-facing enterprises.
• Sell outcomes not features: Run insight-led discovery and build a quantified value story grounded in the customer's use case, KPIs, economics and urgency.
• Penetrate strategic accounts: Open doors at senior level and multi-thread across business, ecommerce, customer experience, technology, security, operations, procurement and finance.
• Shape solutions that can scale: Partner with Product and Solutions Engineering to tailor demonstrations, business cases and pilots around clear success criteria and a credible path to production.
• Expand the relationship: Turn the first successful use case into broader, multi-use-case enterprise adoption.
• Run a disciplined process: Maintain accurate CRM data, next steps, pipeline and forecasts. Move quickly without losing commercial rigor.
• Help build the playbook: Feed market signal back to Sales, Product and Marketing so Napster can sharpen its ICP, messaging, use cases and go-to-market motion.

• You identify the pockets of the US market where Napster can create the greatest commercial value and explain why.
• You create meaningful, qualified enterprise pipeline rather than relying on inbound demand.
• You establish senior relationships while building the broader stakeholder map required to move complex deals forward.
• You turn measurable customer…