RVP, Account Management

At Alert Media , we help organizations protect their people, operations, and brand.

• Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for Alert Media's largest strategic customers.
• Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
• Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities.
• Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives.
• Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals.
• Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align Alert Media's solutions to their strategic business priorities while identifying opportunities for continued growth.
• Regularly meet with enterprise customers—virtually and onsite to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities.
• Collaborate across internal teams to ensure customer success and revenue growth, including:
  Customer Success Managers and Directors Renewals Managers Sales Engineering Product Marketing Product Management Customer & Field Marketing Finance Pricing & Contracts Executive Leadership
• Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy.
• Identify business challenges and proactively develop solutions that improve customer outcomes and team performance.
• Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors.
• Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management.
• Foster a culture of accountability, collaboration, customer obsession, and continuous improvement.

• You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.
• You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.
• You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.
• 8–10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations.
• 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growth.
• Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers.
• Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention.
• Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
• Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations.
• Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer…