Account Manager - Sales, Nero

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Regular Full-Time Professional Level 1

Salary Range: CA $60,000.00 To CA $65,000.00 Annually

At Lantronix, we are powering innovation through connected intelligence. We help customers around the world increase productivity and solve complex challenges through secure, reliable, and innovative connectivity and Edge AI solutions.

We believe great companies are built by great people. Our culture is rooted in innovation, collaboration, open communication, and accountability. We encourage employees to share ideas, challenge convention, and take ownership of their work in an environment where every voice matters.

Our core values guide everything we do:

Innovation – We embrace creative thinking and continuously seek better ways to solve challenges.

Customer Focus – We are committed to delivering solutions that help our customers succeed.

Leadership – We take responsibility, act with integrity, and empower one another to achieve results.

Communication – We value transparency, collaboration, and the open exchange of ideas.

Quality – We hold ourselves to high standards and take pride in delivering excellence.

If you're looking to make an impact, grow your career, and help shape the future of connected technology, we'd love to hear from you!

The Account Manager is an individual contributor responsible for supporting customer relationships and assisting with account growth across the Nero suite of products. This is a revenue-generating role with a strong focus on driving sales performance and achieving defined targets. Working closely with senior team members and cross-functional partners in Operations, Product, and Development, the role helps ensure customers receive timely support and a positive service experience.

The Account Manager focuses on learning the Nero product suite, understanding customer needs, and supporting account activities that contribute to customer satisfaction, product adoption, and long-term retention.

• Prospect, qualify, demo and close new sales using leads generated from trade shows, from digital marketing or cold calling
• Manage a portfolio of accounts to achieve long-term success
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions
• Use CRM to manage all sales activities
• Manage a portfolio of accounts to achieve long-term success
• Order Processing and invoicing
• Training and Supporting clients to drive their GPS business
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions
• Use CRM to manage all sales activities

Minimum:

• Bachelor's degree in Business, Communications, Marketing, Technology, or a related field; or an equivalent combination of education and relevant experience.

Preferred:

• Minimum of 1 year of experience in customer service, account coordination, sales support, customer success, or a related customer facing role.
• Experience working in a B2B, SaaS, technology, IoT, or service-based environment is preferred.
• Experience supporting multiple customer accounts or client relationships is preferred.
• Experience using CRM software such as Salesforce is beneficial.

Core Competencies:

• Demonstrated ability to work in a sales-driven environment with accountability for meeting or exceeding individual and/or team performance goals.
• Strong results orientation with a proven track record of achieving performance metrics.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Stron…