Senior Implementation Delivery Manager

Senior Staff Implementation Delivery Manager

Washington, District of Columbia, United States

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

As a Global Public Sector Implementation Delivery Manager (IDM), you are the single-threaded technical owner of delivery for one of Altana’s most important public sector accounts or organizations. You blend enterprise architecture, hands‑on deployment, and product design and development with the relationship skills to be the trusted technical voice in the room for the mission owners you serve.

You lead a small, account-aligned implementation pod and are accountable for turning a closed‑won account into mission outcomes: architecting the deployment, delivering it in secured and regulated environments, keeping it healthy, and finding the next place Altana can create value. You do this hip‑to‑hip with commercial — partnering with the Technical Account Managers (TAMs) and Program Managers who run the account — using delivery credibility to enable organic growth and inside sales without carrying the commercial number yourself.

This role reports to a GPS Implementation sub‑vertical lead (Trade, Resilience, or Policy) within the Implementation function, and is deployed against a named strategic account. For example, an IDM aligned to U.S. Customs and Border Protection (CBP) would report to the Trade sub‑vertical lead.

• Own delivery outcomes for a named strategic account or account groups. Serve as the single-threaded technical owner for implementation and platform delivery to a key public sector account or organization, from post‑award through sustainment. Deliver on‑time against contractual commitments and hold the technical quality bar.
• Set and steward the account architecture. Translate mission outcomes into a coherent enterprise/solution architecture across SaaS and regulated PaaS environments. Own the deployment, integration, and data‑modeling decisions that let the account scale, through upgrades and change.
• Blend architecture, deployment, and product development. Personally architect, deploy, and — where the product doesn’t yet do what the mission needs — design and build first‑draft capabilities and integrations. Feed working prototypes back to Product and Engineering so they can be hardened and scaled rather than left as one‑off custom work.
• Lead the account implementation pod. Direct the Implementation Delivery Specialists, integration engineers, and matrixed platform/cloud resources assigned to the account. Prioritize ruthlessly, assign owners, remove blockers, and mentor the team.
• Be the trusted technical relationship for mission and technical leaders. Build and maintain durable relationships with the customer’s architects, engineering leaders, and senior decision‑makers. Be the credible technical presence that de‑risks delivery and earns the right to shape what comes next.
• Enable inside sales alongside commercial. In partnership with the account’s TAMs and Program Managers, convert delivery trust and newly‑discovered use cases into a qualified pipeline of upsells and expansions. Surface where the platform can unlock new mission value; the commercial team owns the number and the close.
• Partner on pre‑sales, capture, and scoping. Provide technical scoping, level‑of‑effort, and solution design during the BD motion so we sell only what we can deliver, and so delivery inherits the context it needs to succeed.
• Own technical health and support obligations. Be accountable for system performance, incident response, and the account’s customer support obligations across the…