Environmental Software Account Manager

EQuIS is the premier environmental and geotechnical data management system in the world. EQuIS is used by many government agencies, industrial property owners, over 300 consultants, and over 400 analytical labs around the world. Many US EPA regions, state regulatory agencies, and other government organizations use EQuIS. EQuIS interfaces with ArcGIS for advanced environmental decision support and data analysis. Many other software companies link with EQuIS.

As a member of the Earth Soft Account Management Group, you will manage assigned existing client accounts to assess and maintain client satisfaction as well as long term account sustainability as a client in good standing. Work will be conducted via email, telephone, the CRM system, and internet conferencing tools. Some travel may be required.

The goal of a successful Environmental Software Account Manager is to oversee the use and adoption of Earth Soft’s software and services for the clients you manage, build a relationship with the client and act as their trusted advisor. The Account Manager will use the internal CRM to record client meetings and feedback for process management, information collection and storage, and status reporting.

An Account Manager is skilled at getting the best out of the accounts that they oversee. They oversee all account activities, document and update client satisfaction, and work with other departments within Earth Soft to find solutions and support for our clients.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This job description is intended to provide a general overview of the position and does not encompass all tasks that may be assigned.

• Monitor Daily Assigned Account Help Desk Log, accelerate responses as needed to leadership, and advise management of key findings.
• Lead routine calls with your assigned clients, record notes and action items, and report in the CRM system (CRM);
  Follow up on those action items with the appropriate departments.
• Manage the relationship with the client and all stakeholders (as applicable) by conducting regular meetings (via telephone (TEAMS) and/or in person at times) in accordance with the Account Management Plan for all assigned client accounts.
• Report personnel or project concerns to Director of Account Management as needed.
• At time of renewal, help with annual review of the various agreements and documents to coordinate any changes with various Earth Soft Departments as needed.
• Monthly or periodic account calls – Support the escalations.
• Conduct Bi-Annual Client Satisfaction Surveys and support other surveys or requests from our Product team asking for client feedback.
• Get to know your clients more by understanding their goals, what they are using or not using, track and document staff movements and account news for consultants, labs, subs, etc.
• Help support and manage the Business Partner Program (BPP) with other Account Managers.
• Lab/Consultant Lineups – Help support the subcontractors.
• Provide annual EQuIS roadmap updates supplied by the Vision Group.
• Assist in trouble‑shooting client software issues; involve other product experts as needed.
• Create and maintain comprehensive account documentation.
• Support and/or prepare account summaries and/or case studies for assigned accounts.
• Support attendance and presentations for EQuIS User Group Meetings and participate in the meetings where applicable. Participation may include suggesting agenda topics, engaging clients to present, or occasionally presenting.
• Attend conferences and training as required to maintain proficiency, as directed.
• Enhance department and…