BDC Sales

The desk that turns an enquiry into an appointment, for both the sales floor and the service drive.

A business development desk exists so that nothing arrives at the store and gets ignored. Every call, form and message goes somewhere, and this is where.

Handling inbound enquiries across sales and service, making outbound follow-up calls, booking appointments into the right diary, confirming them so people actually turn up, and keeping the records straight so nobody gets contacted twice about the same thing.

Comfort on the phone with people you have not met. Organisation and accurate notes. The resilience to keep the standard up through a long list, because the last call of the day should sound like the first.

Somebody methodical who likes closing loops. It is also one of the more common routes into other parts of a dealership, because the desk touches every department.

An enquiry answered well but never booked is a lost customer with a good impression. The measure of this desk is whether people end up in the diary and then actually arrive, which is why confirmation is part of the job rather than an extra.

At a store this size the business development desk serves both the sales floor and the service drive. That means learning two diaries and two vocabularies, and it is why the role is a good vista point on how a dealership actually runs.

It is phone-heavy, but it is inside the store rather than in a separate building, and the appointments you book are ones you can go and check on.

No. Phone and scheduling experience from other industries transfers well. Tell us what you have done.

It varies with the traffic the store is getting, so a number here would be misleading. It is a busy desk.

That is a conversation rather than a line on a web page, and it depends on the role and on your experience. We would rather discuss it properly than publish something that turns out not to apply to you.