Principal Client Partner

Remote
- United States of America Remote, United States of America Remote, United States

Employee

Regular

Job Description

3

Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms.

OurHelixAIplatform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

We'rehiring Principal Client Partners to own and grow a portfolio of accounts with true founder-level ownership. This is a role for someone who runs their own book like a business — driving revenue growth across both existing accounts and new logos, with the agency and hustle to make things happen without a lot of structure around them.

Run a multi-account plan with full ownership of growth, retention, and strategic direction — targeting double-digit annual revenue growth across your book.

Ownthe relationship with key client stakeholders at every level, from engineering leads to C-level executives — building and managing genuine executive relationships over time, not just transactional access.

Act as the client's advocate inside 3

Pillar — ensuring delivery teams are aligned with what the client actually needs, not justwhat'sscoped.

Conduct regular business reviews to stay ahead of evolving client needs, project health, and strategic direction.

Identify and pursue expansion opportunities within existing accounts — upselling, cross-selling, and introducing new 3

Pillar services and offerings.

Actively position, propose, and sell 3

Pillar's AI-native and agentic service offerings as a core part of your growth motion — this is revenue you own, not just a point of view you share.

Identify and pursue new logo opportunities,leveraging your domainexpertiseand network.

Build and execute account and territory plans that map clientobjectivesto 3

Pillar capabilities with real agency — you decide how to win the account, not just execute a playbook.

Prepare and present proposals, SOWs, and other engagement documentation.

Partner with the broader sales organization on account growth strategy, but operate independently as the primary driver of your book.

Bring a genuine point of view — grounded in BFSI or healthcare domain depth, or deep technical expertise— on how technology, AI, automation, and agentic services can help clients solve problems, accelerate delivery, or unlock new product/business opportunities.

Understand client businessobjectivesdeeply enough to proactively recommend solutions, not just respond to requests.

Work with solution architects and delivery managers to shape technical proposals that solvereal business problems.

Stay current on industry trends, competitive dynamics, and emerging technologies — particularly the evolving AI and agentic landscape and its practical applications in software development and consulting.

Feed market insights and client feedback back to internal teams to improve our offerings.

Maintain visibility into all active projects across your accounts by staying in close partnership with your delivery counterpart.

Collaborate with delivery managers and technical leads to ensure projects land well and clients stay satisfied, spotting risks early and addressing them before they become retention issues.

Own accurate, account-level revenue and…