Inside Sales Representative, Contractors & Wireless

The Inside Sales Representative, Contractors & Wireless reports directly to the Inside Sales Manager / Director of Sales and works closely with Outside Sales, Procurement, Operations, Warehouse, and Administration.

The Inside Sales Representative, Contractors & Wireless will support revenue growth and customer retention within NWS's Contractors and Wireless business by managing inbound sales opportunities, developing leads, preparing quotes, coordinating orders, and providing responsive day-to-day customer support.

This role will serve as a key internal sales resource for the Outside Sales team and will help convert opportunities into orders while ensuring customers receive timely communication, competitive pricing, accurate quotes, and reliable order execution.

The ideal candidate is a customer-focused, commercially minded sales professional with strong organizational skills, attention to detail, and the ability to manage multiple opportunities and customer requests in a fast-paced environment.

The successful candidate will develop a strong understanding of NWS products and services, the wireless resale and contractor ecosystem, customer requirements, pricing, margins, and order processes.

Responsibilities include, but are not limited to:

• Respond promptly to customer inquiries, requests for quotations, product availability, pricing, orders, and general sales inquiries.
• Support the Outside Sales team in managing existing customers and developing new business opportunities within the Contractors and Wireless markets.
• Qualify inbound leads and identify potential sales opportunities for follow-up by the Outside Sales team.
• Conduct proactive outbound calling, email outreach, and follow-up activities to generate new opportunities and support account growth.
• Prepare accurate and competitive quotes, proposals, and order documentation based on customer requirements.
• Follow up on open quotations and opportunities to move prospects through the sales process and convert quotes into orders.
• Maintain regular communication with customers regarding pricing, product availability, order status, backorders, shipping information, and delivery timelines.
• Serve as a primary internal point of contact for designated contractor and wireless customers.
• Coordinate with Procurement to confirm product availability, pricing, lead times, special pricing, and purchasing requirements.
• Work with Procurement to support standard pricing, customer-specific pricing, tiered pricing, and margin objectives.
• Collaborate with Warehouse and Operations to coordinate order fulfillment, shipping schedules, inventory availability, and customer priorities.
• Process customer orders accurately and ensure all required documentation is completed and communicated to the appropriate internal teams.
• Monitor open orders and proactively communicate any delays, shortages, backorders, or other issues to customers and the Outside Sales team.
• Support the onboarding of new customers by coordinating account setup, credit applications, required documentation, and internal approvals.
• Maintain accurate and up-to-date customer, opportunity, quotation, and activity information in the CRM.
• Track open opportunities, quotations, follow-ups, and customer activities and provide regular updates to the Outside Sales Manager.
• Support sales forecasting by maintaining accurate opportunity stages, expected close dates, order values, and customer information in the CRM.
• Identify opportunities to cross-sell and upsell products and services to existing customers.
• Monitor customer purchasing patterns and proactively identify opportunities for increased wallet share.
• Support the Outside Sales team with customer presentations, proposals, product information, and other sales materials as required.
• Provide customers with product and service information and develop a strong understanding of their business needs.
• Assist with post-sale customer follow-up to ensure customer satisfaction and identify additional business opportunities.
• Escalate customer service, pricing, inventory, or order issues appropriately and work cross-functionally to achieve timely resolution.
• Provide feedback to Sales Leadership and Marketing regarding customer needs, competitive activity, products, pricing, and market trends.
• Participate in regular sales meetings, training sessions, account reviews, and performance discussions.