Product Expert - Mercedes Benz

• Attending walk-in and enquiry by customer, monitoring and tracking customer engagement in the showroom
• Assist the Sales Executives in explaining product and technical information of the various car models to customers / potential customers
• Assist the Sales Executives during the hand-over of new cars to customers
• Liaise with Principal for product and technical specifications of cars Impart knowledge on product and technical information to Sales Executives to keep them updated
• To coordinate all sales activities such as showroom events, CRM events, MBM events, road-shows and carnivals To participate during daily or weekly meeting together with sales team

Training & Development:

• To participate during in-house training and MBM training as and when required
• To provide retail operation and product updates either from MBM or CCB Retail Operations
• To participate in regular Product Expert forum via bi-monthly meeting (nationwide)
• To coordinate on join event with MBM or Marketing Department where Product Expert’s involvement is required – big scale event

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Business, or a related field.
• A background in automotive sales or technical training would be an advantage.
• Minimum 2-3 years of experience in the automotive industry, preferably in a customer-facing role such as product expert, sales consultant, or technical advisor.
• Comprehensive product knowledge of car models, technical specifications, and automotive trends
• Ability to conduct training sessions for Sales Executives, imparting product knowledge and keeping the team updated