Partner Account Manager

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes.

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The Partner Account Manager is responsible for the day-to-day management, activation, and ongoing success of our growing partner ecosystem across the US.

Working closely with our Channel and Partner Managers, this role ensures that new and existing partners receive a structured, consistent, and high-quality experience throughout their lifecycle — from onboarding and enablement through activation, opportunity support, ongoing engagement, and growth.

You will act as a key point of contact for partners, understand their business, priorities, capabilities, and go-to-market motion, and ensure they have what they need to be successful.

This is a highly relationship-driven and commercially focused role that requires exceptional structure, follow-through, and judgment. You will work across the Partnership & Ecosystem organization and coordinate closely with Partner Marketing, Sales, Solutions Engineering, Professional Services, and other internal teams.

The successful candidate is commercially astute, highly organized, proactive, and comfortable managing multiple senior partner relationships and work streams simultaneously.

• Act as a day-to-day point of contact for an assigned portfolio of partners across the US, working alongside the relevant Channel or Partner Manager.
• Build a deep understanding of each partner's business model, capabilities, customer base, strategic priorities, and go-to-market motion.
• Establish a structured engagement cadence including regular check-ins, pipeline discussions, enablement follow-ups, and business reviews.
• Build relationships across multiple stakeholders within each partner organization.
• Maintain clear partner plans, actions, owners, and next steps, ensuring commitments are followed through consistently.

• Own the operational journey for newly onboarded partners, ensuring they move efficiently from signed agreement to enabled, activated, and commercially engaged.
• Coordinate product, sales, technical, and go-to-market enablement across internal teams.
• Track activation milestones and proactively address blockers or gaps.
• Ensure partners understand how to position our offering, identify opportunities, engage our teams, and navigate internal processes.
• Work closely with Partner Marketing on launches, campaigns, events, content, and partner activation initiatives.

• Support partners throughout active customer pursuits, ensuring requests are triaged quickly and the right internal resources are engaged.
• Coordinate with Sales, Solutions Engineering, Professional Services, and other teams to help progress partner-led opportunities.
• Maintain visibility into partner-sourced and partner-influenced opportunities, key actions, blockers, and next steps.
• Ensure partners have the commercial, technical, product, and marketing support needed to move opportunities forward.
• Escalate where senior commercial,…