Coordinator II, Client Services

Remote - U.S.A
United States of America, 000000, USA

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health.

With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarrabreaksthe silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, weseekto foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

The Coordinator II, Client Service sis responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct clientassistanceand advisement tofacilitateIRB review and translate IRB decisions and processes to clients tomaintaincontinuity andtimelycommunications.

• Serve as the main Sponsor,CRO and PI site,contact on assigned studies
• Assist with other studies as needed and serve as a primary Sponsor,CRO and PIsite contact on submissions that are assigned to you
• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation
• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions
• Document and execute client customizations as requested; process change requests for approved Protocols
• Manage vendor relations and documentation for foreign language translations
• Maintaina high levelof accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error
• Complete workin a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalate any customer or timeline issues to management

This role is open to candidates working remotely inthe United States.

• Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects.
• Intermediate computer skills, includingproficiencywith MS Office Suite with an emphasis on Word and Outlook
• Ability to effectively use proprietary system

• Certified IRB Professional (CIP) or attainment of CIP within one (1) years of eligibility

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn andcomprehendbasic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding,and speaking

Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed,…