Sr. Coordinator, Client Services

Remote - U.S.A
United States of America, 000000, USA

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health.

With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarrabreaksthe silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, weseekto foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

The Sr Coordinator is responsible for providing exemplary client service and serves as the main point of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct clientassistanceand advisement tofacilitateIRB review andtranslatesIRB decisions and processes to clients tomaintaincontinuity andtimelycommunications.

• Serves as the main Sponsor/CRO and PI/site contact on assigned studies
• Manages the day-to-dayrelationship for assigned top tier accounts
• Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation
• Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions
• Documents and executes client customizations; processes change requests
• Manages vendor relations and documentation for foreign language translations
• Maintainsa high levelof accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error. Completes workin a timely manner, responding to customers within 24 hours of email/voicemail receipt
• Escalates any customer or timeline issues to management
• Assists with process improvement initiatives
• Attends conferences and workshops
• Other duties as assigned

This role is open to candidates working remotely in the United States.

• Bachelor’s degreeorfour yearsof equivalent experience
• Four (4) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects

• Certified IRB Professional (CIP) or attainment of CIP within one (1) yearsof eligibility
• Intermediate computer skills, includingproficiencywith MS Office Suite with an emphasis on Word and Outlook
• Ability to effectively use proprietary system
• Knowledge of Federal laws and guidelines pertaining to Research and the Use of Human Subjects including the FDA and DHHS
• Write and speak in English to compose business text such as letters, memos,e-mailsand reports; copy or transcribe information; summarize or condense information; edit, revise, correct, proofread
• Listen,understand and interpret scientific and medical dialogue to be able toquickly and accurately communicate IRB determinationsto clients.
• Read and understand research texts such as medical protocols and Informed Consent Forms
• Must havehigh levelof attention to detail,accuracy and thoroughness;
  Problem solving skills
• Highly organized and efficient;
  Process and procedure oriented
• Excellent interpersonal skills to work professionally and effectively with others and provide high levelsof customer service
• Communicate clearly and professionally, both verbally and inwriting;public speaking
• High levelof professionalism and discretion with all communication with clients
• Ability to follow written and verbal instructions and work independently asrequiredto plan, organize, schedule and complete work within deadlines
• Ability to manage conflicting demands and priorities
• Ability to adapt to changes in office…