Lead Alarm Monitor-Part Time

Lead Alarm Monitor

This position requires an active US DoD-issued CAC card or the ability to obtain an US DoD-issued CAC card to be considered.

To provide the soldiers, family members, citizens and visitors with the most professional, courteous, efficient and effective emergency and non-emergency communications possible.

Mid Shift: 12 a.m. – 8 a.m. (Saturday, Sunday, and Monday)

Estimated Starting Salary Range for Lead Alarm Monitor: $20.14 per hour. Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Lead Alarm Monitor

Responsibilities Include:

• Lead Alarm Monitor oversees operation of assigned shift (3 other Alarm Monitors).
• Lead Alarm Monitor The shift lead works with the COR/DES Supervisors to track down phone and radio recordings, response times and any other information needed to properly report an EXUM or Serious Incident Report if needed.
• Complies/supports all requirements of the Performance Work Statement (PWS).
• Monitor and operate multiple channel trunked radio system. Operate commercial intrusion detection and fire alarm monitoring computer systems.
• Document emergency call and responder dispatch information in the CAD system.
• Document daily dispatches and movement of vehicles and equipment resources during routine and emergency response events. PST shall also record benchmark events during incidents in the CAD.
• Conduct the daily test of radio systems, emergency dispatch tones and emergency phones in accordance with SOP/GTA. PST shall record system deficiencies and make applicable notifications in accordance with SOP/GTA.
• Record fire and intrusion alarm tests manually as required.
• Forward all request for copies of recordings to the COR of the contract.
• Contact Regional Network Enterprise Center (RNEC) if trunked radio system and or primary crash fails in accordance with SOP/GTA.
• Contact DES, ICIDS Administrator if ICIDS alarm system malfunctions.
• Notify support agencies for assistance as requested by emergency responders.
• Contact Directorate of Public Works (DPW) and Fire Department if fire alarms monitoring malfunction.
• Place work orders with DPW at the request of any First Responder and ICIDS Administrator.
• Upon receipt of five (5) continuous Kingfisher (KF) trouble alarms, the PST will submit a work order through DPW to have the fire alarm system checked/repaired.
• Submit a DPW work order for any ICIDS Zone when in A/C Power Failure.
• Initiate fire incident reports; provide incident numbers, time, responding units, etc to the responsible Fire Station after each emergency. Commercial Off-The-Shelf (COTS) Management Information System (MIS) such as Emergency Reporting will be used.
• Required to communicate via radio or telephone to surrounding mutual aid Fire Departments and EMS providers as needed and or directed by Incident Commander.
• Contractor personnel will be responsible for the cleanliness of their workstations, restroom, locker/kitchen area and dispatching areas.
• Determines the nature of the phone call and may transfer caller to the appropriate Public Safety Answering Point (PSAP) upon determining the location of the incident.
• Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity and current status of the emergency, and obtains and other appropriate information needed to secure a full assessment of the circumstances.
• Operates automatic number identification (ANI), automatic location identification (ALI), telecommunications devices for the deaf (TTY/TDD) or other electronic devices to obtain and verify required data.
• Maintains a reassuring and calming manner with caller in order to obtain required information; persuades callers to stay on the line.
• In response to medical emergencies, provides guidance using the APCO EMD protocols until the arrival of professional medical assistance.
• In non-medical emergencies, provides precautionary instructions and advice to help assure the personal safety of person and/or to minimize the loss of property, pending the arrival of fire, police, and other assistance.
• Refers non-emergency situations to other appropriate public or private agencies, and may dispatch non-emergency personnel or equipment.
• Assist in the training of new trainees under the supervision of the shift supervisor.
• Comply, adhere and remain in compliance with all ECC SOP/GTA.
• Must be available at all times should an emergency occur.
• Complete all required reports for customer.
• Serve as alternate on site project manager when AOSPM is out-of-office.
• Performs other job-related duties as assigned.

Lead Alarm Monitor Experience, Education, Skills, Abilities requested:

• Minimum of one year of 911 dispatch experience (or equivalent).
• High School graduate or equivalent.
• Read, write, and speak the English language fluently.
• Capable of exercising sound judgment and making immediate, decisive actions during high-stress emergency and routine non-emergency…