Protective Operations Program Manager

Posted Monday, August 10, 2026 at 4:00 AM

About Crisis
24

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis
24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity.

Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

Crisis
24 – Private Strategic Group (PSG) is the gold standard in global protective services. We operate at the intersection of precision, discretion, and elite readiness, delivering world-class security solutions to high-profile clients, executives, and organizations across the globe. Our agents are not just security professionals, they are trusted protectors, trained to the same level of excellence as special forces and federal protective details.

We are quiet professionals who stand ready, always.

Who We’re Looking For

We seek a mission-driven protector, someone who embodies vigilance, integrity, and elite operational discipline. You are a security-minded professional with a sharp intellect, exceptional communication skills, and a deep commitment to safeguarding people and assets. You thrive in dynamic environments, adapt quickly to evolving threats, and operate with unwavering discretion.

Your background may include executive protection, emergency response, military, law enforcement, or corporate security. What sets you apart is your mindset: proactive, analytical, and always ready.

This role is an in-person position based in Miami. The schedule is Monday-Friday (9am-5pm).

Your Mission

• Serving as the primary point of contact between clients, vendors, and other teams
• Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow
• Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally
• Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries
• Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles
• Answering phone calls and disseminating the information to relevant parties
• Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation
• Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations
• Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements
• Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation
• Ensuring compliance with safety standards, operational directives, and national and regional regulations
• Resolving operational issues, client concerns, and service satisfaction matters
• Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams
• Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel
• Exposure to sensitive and confidential information
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling

Qualifications

• Either bachelor's degree or equivalent military experience
• Strong understanding and direct experience in the following:
  Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
• Excellent communication, decision-making, and leadership skills
• 5-7+ years of experience in security operations, intelligence analysis, or emergency response (Extensive EP experience required)
• 2-4+ years in a supervisory or managerial role
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, Quip, and other similar tools
• Must be willing to sign an NDA and maintain strict confidentiality
• FL D & G license
• Must be able to communicate…