Director of Resort Safety and Security

Job Description Director of Safety & Security

Cheeca Lodge & Spa | Islamorada, Florida Keys
Full-Time | Executive Leadership

Lead Safety & Security at One of the Florida Keys' Premier Resorts

Cheeca Lodge & Spa is seeking an experienced Director of Safety & Security to provide strategic leadership for the safety, security, emergency preparedness, and loss prevention functions of our luxury resort.

This is a senior leadership position for an accomplished security professional who understands that exceptional resort security goes well beyond patrol and incident response. The Director will be responsible for creating a comprehensive culture of safety while protecting our guests, team members, physical assets, and reputation.

Our ideal candidate brings significant leadership experience from a complex hospitality, healthcare, campus, corporate, or similarly large-scale environment and has the presence and judgment to balance strong security practices with the welcoming hospitality expected at a luxury resort.

Cheeca Lodge & Spa is a large, multifaceted oceanfront destination encompassing guest accommodations, restaurants and bars, pools and waterfront areas, recreational activities, spa facilities, meeting and event venues, employee areas, and extensive resort grounds.

The Director of Safety & Security will develop and lead a comprehensive security and safety program appropriate for this diverse environment. This individual will serve as a trusted advisor to resort leadership while remaining highly visible throughout the property and actively engaged with guests and team members.

• Provide strategic leadership and day-to-day oversight of the resort's Security Department.
• Recruit, train, develop, schedule, coach, and hold Security team members accountable for performance and professional standards.
• Establish departmental goals, operating procedures, post orders, patrol standards, and performance expectations.
• Maintain a visible leadership presence throughout the resort and regularly assess security and safety conditions.
• Develop appropriate staffing and deployment strategies based on occupancy, events, business levels, and identified risks.
• Partner with resort leadership to identify vulnerabilities and implement practical solutions that protect people and property without compromising the guest experience.
• Establish appropriate metrics and reporting to identify trends and measure the effectiveness of safety and security initiatives.

• Develop, implement, and oversee Cheeca Lodge & Spa's comprehensive workplace and guest safety program.
• Conduct routine safety inspections and risk assessments throughout the property.
• Identify unsafe conditions, behaviors, and operational practices and work with department leaders to implement corrective actions.
• Establish systems for tracking safety incidents, hazards, corrective actions, and recurring trends.
• Partner with Human Resources, Engineering, Food & Beverage, Housekeeping, Recreation, and other departments to strengthen departmental safety practices.
• Develop and coordinate safety training for leaders and team members.
• Lead or participate in the resort's Safety Committee and ensure identified issues receive appropriate follow-up.
• Review accidents and incidents to identify root causes and recommend measures to prevent recurrence.
• Promote a proactive safety culture where prevention and personal accountability are part of everyday resort operations.

• Develop, maintain, and regularly evaluate the resort's Emergency Action Plans and crisis-response procedures.
• Coordinate preparedness for hurricanes, severe weather, fire, medical emergencies, evacuations, active threats, missing persons, water-related incidents, and other potential emergencies.
• Plan and conduct emergency drills and tabletop exercises with resort leadership and team members.
• Establish clear emergency communication, command, evacuation, and accountability procedures.
• Maintain readiness of emergency equipment and supplies within the department's responsibility.
• Serve as a key member of the resort's emergency-response leadership team before, during, and following significant events.

• Oversee investigations involving guest and employee incidents, theft, property loss, suspicious activity, accidents, and other security matters.
• Ensure investigations are professional, objective, thoroughly documented, and…