Security Officer- B Shift

National Aquarium Pier 3

501 E Pratt St
Baltimore, MD 21202, USA

Job Title:

Security Officer- B Shift (2:30 p.m. to 10:30 p.m.)

Posting Date:
September 2026

Job Department:
Guest Services Operations
- Safety and Security

Schedule:

Full-Time (40 hours per week)

Job Type: On-site

Location:

National Aquarium Pier 3 501 E Pratt St Baltimore, MD 21202

JOB SUMMARY:

The National Aquarium is seeking a Security Officer for our B Shift, which is from 2:30 p.m. to 10:30 p.m. We are open 7 days a week, so weekend availability is required. This individual will be responsible for ensuring the safety and security of the National Aquarium and partner staff, guests, and property.

Essential Functions:

• Contribute to providing an outstanding guest experience for everyone visiting the National Aquarium.
• Welcome guests and non-Aquarium staff to the National Aquarium warmly and ask how you can help them.
• Communicate appropriately over the Aquarium’s FCC-licensed two-way radio system, using appropriate NA ten codes and Safety and Security Team-member call signs.
• Be punctual and reliable in arriving and relieving colleagues at posts scheduled by Supervisors on the board at Security Base each shift.
• Verify credentials and restrict access to Aquarium facilities to only those with valid authorization.
• When on post outside Aquarium buildings and/or patrolling Aquarium property, radio Security Base of anything concerning you identify and follow any subsequent instructions from the team-member staffing the Base post.
• When posted at P3 Base, ensure all guests, contractors, and volunteers sign in appropriately on the tablet provided at the P3 Reception for that purpose.
• Phone or radio contacts receiving visitors and/or deliveries upon arrival at Security Base – let receivers know who or what is waiting for them and the location.
• Follow and enforce proper opening and closing protocols.
• When posted outside Aquarium buildings, direct vehicular and foot traffic, as needed. Ensure proper identification for parking.
• Check deliveries at Security Base and loading docks and radio recipients to inform them they have deliveries – especially anything listed as “perishable” or that  contains live animals.
• When posted in the Circle and unsure if any non-Aquarium vehicles are authorized parking in a location, radio Security Base for verification. Know protocols around removal of vehicles.
• Ensure fire lanes surrounding Aquarium vehicles are always accessible to emergency vehicles and radio Security Base if ever they are not.
• Direct those parking scooters to keep them clear of Aquarium fire lanes and/or relocate scooters from fire lanes yourself.
• Understand and be able to communicate the basic discounts for guest parking.
• When posted in the Circle, direct delivery and bus traffic according to protocols and safety policy.
• Bar scooter-delivery contractors from dropping any rental scooters off on Aquarium property.
• Caution drivers/riders and inform Security Base of the unsafe use of any vehicle on Aquarium property.
• Guide any delivery vehicles backing down Aquarium property by walking ahead of them and cautioning pedestrians and drivers to ensure safety.
• Prevent guests from harassing wildlife and one another while patrolling Aquarium property.
• Order trespassers out of the Dolphin Fountain on P4, since the water in that pool is untreated and could present health and safety hazards.
• Rescue anyone who has inadvertently or intentionally fallen into the Harbor using available safety equipment and communicating relevant details of incident with Security Base.
• Verify the readiness and cleanliness of the Safety and Security Team emergency vehicle.
• Verify that any Aquarium vehicles parked on property are appropriately secured and radio any deficiencies to Security Base.
• When posted at Security Base, monitor security cameras closely and radio team-mates to inform them of and direct them to areas of concern.
• When not on a fixed post, conduct walkthroughs inside and outside Aquarium buildings, looking for any unsafe, suspicious, illegal, dangerous, or otherwise concerning behavior. Concisely communicate any findings to Security Base and colleagues on the shift. Vary your route…