Loss Prevention Agent - Store - East Park

GENERAL PURPOSE

The Loss Prevention Specialist works in partnership with the Sr. Area Loss Prevention Manager, Ross Investigative & Safety Center and store leadership team to mitigate external theft and fraud in stores by providing service to customers demonstrating the intent to cause loss or commit fraud and coordinating with law enforcement to resolve external theft incidents and trespass known theft subjects from stores.

• Mitigating Theft & Fraud
  - Partners with Sr. ALPM and RISC to monitor store and corporate level reporting to identify possible external theft activity and trends in store
  - Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity
  - Identifies and provides service to customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud
  - Identifies theft indicators and utilizes intelligence to validate external theft incidents
  - Reports and provides supporting evidence of external theft incidents to local law enforcement agencies
  - Responsible for coordinating with law enforcement to resolve external theft incidents with prior approval
• Maintaining a Safe & Secure Environment
  - Partners with local law enforcement to respond to safety and security incidents
  - Practices safe behaviors when interacting with customers and associates
  - Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)- Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval
• Minimizing Operational Shortage
  - Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)
• Developing Great Teams & Partnerships
  - Regularly communicates and provides detailed incident recaps to Sr. ALPM, RISC and law enforcement
  - Documents detailed narratives and evidence of external theft incidents in company databases
  - Builds partnership and collaborates with local law enforcement to resolve external theft cases
  - Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.
• Executes other duties as assigned to support Loss Prevention initiatives.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Demonstrated ability to work effectively both independently and within a team in a fast-paced environment

Ability to collaborate effectively with internal and external partners including law enforcement

Strong written and oral communication skills

Demonstrated ability to build and maintain working relationships with associates at all levels of the organization

Excellent customer service skills

Demonstrated ability to effectively problem solve with the proper sense of urgency

Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as required

Ability to make quality judgment in little to no response time Experience in Loss prevention, security, or retail preferred

Candidates with current and valid security guard registration card preferred

Successful completion of Loss Prevention Specialist training, as applicable, can act as an advantage

High School diploma or equivalent education;
Four-year degree or equivalent preferred

• Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings,…