Credible Messenger – Overnight

• Job Title: Credible Messenger – Overnight
• Program: Safe Healing Center (SHC) / DYD-Regulated Program
• Reports To: Program Manager
• Employment Status: Full-Time, Non-Exempt
• Schedule: Overnight shifts (typically evening through early morning hours; includes weekends and holidays)
• Salary Range: $24–26/hour, based upon experience
  (This position is part of our future hiring plan, with openings expected to begin in late May or early June 2026)

The Overnight Credible Messenger (OCM) is a frontline, relationship-centered role responsible for maintaining safety, stability, and supportive presence during overnight hours at the Safe Healing Center. The Overnight Credible Messenger builds trust through consistency, lived experience, and trauma-informed practice while ensuring residents are supported, supervised, and safe during nighttime operations.

This role emphasizes de-escalation, crisis response, emotional support, and environmental safety while reinforcing program expectations, accountability, and healing-centered values.

• Maintain a calm, consistent, and supportive overnight presence.
• Provide emotional support and guidance to residents experiencing stress, anxiety, or sleep-related challenges.
• Build trust through respectful communication and appropriate mentorship.
• Model healthy coping strategies, accountability, and positive behavior.
• Respond to resident needs while maintaining professional boundaries.

• Maintain active supervision of residents throughout overnight hours.
• Conduct required room checks, bed checks, head counts, and walkthroughs per policy.
• Monitor facility security, entrances/exits, and overnight activity.
• Ensure compliance with curfews, quiet hours, and overnight expectations.
• Identify and immediately report safety concerns, maintenance issues, or policy violations.

• Respond promptly to overnight crises, conflicts, or emotional distress.
• Utilize trauma-informed and restorative de-escalation techniques.
• Follow emergency, medical, and critical incident protocols as required.
• Notify on-call supervisors and document incidents in accordance with policy.

• Complete accurate overnight logs, incident reports, and required documentation.
• Document resident interactions, disturbances, and interventions.
• Provide clear shift handoff communication to morning/day staff.
• Maintain confidentiality and compliance with HIPAA and program standards.

• Coordinate with Housing Managers, Case Managers, Clinicians, and supervisors as needed.
• Participate in required meetings, trainings, and supervision sessions.
• Maintain professionalism, reliability, and accountability during independent overnight work.
• Uphold all SHC and DYD policies and procedures.

• Lived experience relevant to the population served (justice-impacted, system-involved, or community violence impacted).
• Valid California Driver’s License, reliable vehicle, and current auto insurance coverage.
• High school diploma or GED required.
• Ability to work independently and make sound decisions overnight.
• Strong observational, communication, and documentation skills.
• Ability to remain calm and effective during emergencies or crises.
• Willingness to work overnight shifts, weekends, and holidays.

• Prior experience in overnight residential, shelter, reentry, or supportive housing settings.
• Experience as a Credible Messenger, peer mentor, or youth support professional.
• Training or experience in trauma-informed care and crisis intervention.
• CPR/First Aid certification (or willingness to obtain).
• Bilingual or multilingual skills preferred.