Service Technician-Mobile Diagnostics

The SERVICE MOBILE TECHNICIAN is specifically for those service technicians whose primary function is to work from a service mobile unit. The individual requires significant expertise and independent work time. The highest safety standard is required for a mobile technician working on units and driving the vehicles.

Reports To:

Mobile Service Manager

Please note that no work will be conducted roadside and the equipment must be in a secure and safe environment for our personnel.

The primary function of the service technician is to diagnose and complete repairs on heavy and medium duty trucks. The individual will perform a variety of tasks on heavy‑duty trucks, large construction vehicles, buses and tractor trailers, including inspection, diagnosis, maintenance, installation and repair of components, engines and systems related to the heavy‑duty and medium‑duty vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause and correction on Repair Orders.
• Test components that may require the drive of trucks before and after repairs.
• Participate in and complete technical training and professional development.
• Other duties as assigned.

• Continuous Learning – Taking initiative to regularly learn new concepts, technologies and/or methods.
• Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency – Quickly recovering from adversity.
• Teamwork – Cooperating with others to meet objectives.
• Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Self‑Starting – Demonstrating initiative and willingness to begin working.
• Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of basic computer skills and Repair Order Processing Software.
• Certificates, Licenses, Registrations.
• Position requires a valid driver’s license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record.
• A current Commercial Driver's License is preferred but not required.
• Working hours:
  
  Heavy‑duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on‑call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.
• A valid medical certificate (FMCSA) is required for the mobile technician position. A current Commercial Driver's License is preferred but not required.

• Interaction – The job requires frequent communication and engagement with others.
• People‑Oriented – The job requires building rapport with a wide range of individuals.
• Customer‑Oriented – The job requires identification and fulfillment of customer expectations.
• Versatile – The job requires adapting to various situations with ease.
• Frequent Change – The job requires rapid shifts between tasks.
• Urgency – The job requires decisiveness, quick response, and fast action.
• Persistence – The job requires finishing tasks despite challenges or resistance.
• Following Policy – The job requires adhering to rules, regulations or existing methods.
• Consistent – The job requires predictable performance in repetitive situations.

• Mobility:
  Capable of moving around the workshop or service area, which may involve walking, standing, bending, and potentially working in confined spaces or under vehicles. Ability to climb ladders. Ability to bend, twist, squat, and reach to perform tasks on truck components.
• Vision:
  Good eyesight…