Broadband Specialist IV, Maintenance

Position

Broadband Specialist IV, Maintenance

Mediacom Communications seeks talented professionals to partner with us in meeting challenges and achieving growth. Since 1995, Mediacom has a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. We aim to deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of the CATV distribution system and HSD system, and for turn-on of new distribution systems. Maintain and troubleshoot the trunk system due to equipment and/or power failure.

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Set trunk levels, set up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines.
• Install electronics and make power connections; maintain power supplies.
• Properly use, store and maintain all test equipment used in system.
• Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.
• Prepare estimates for projects, providing bill of materials.
• Work with connectors, fasteners and wire and uses hand tools; splices coax and fiber.
• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• On-call duty may be required; other functions that may be assigned.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience.

• High school diploma or GED required;
  Associates degree preferred.
• Valid driver’s license; satisfactory driving record required.
• Minimum of 6 months’ time as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Digital Home.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting.
• Advanced mechanical skills for splicing.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
• Ability to troubleshoot customer premise equipment and cable issues.

• Strenuous – Physical effort represented by frequent handling of heavy objects (approximately 50-100 lbs.) and materials, or heavy hand tools.

Mediacom is known by our Mediacom brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. We serve more than 1.55 million customers across 22 states with a team of over 4,000 individuals.

Mediacom is proud to have received recognitions such as 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, and C2HR’s 2021 Social Impact Award.

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other protected characteristics. These protections extend to all employment policies, practices and actions including recruitment, hiring, job assignments, performance management, rewards, promotions, training, development, reassignments, discipline, and separations.

The salary range for this position is $19.00 - $27.35 hourly. When making a job offer, considerations include years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.