Cornerstone Equipment- Industrial Field Technician

Job Title

JOB PRIMARY RESPONSIBILITIES Recommending needing repairs to the customer/client and securing additional billable work while on-site performing PIMs. Ascertaining service problems and services by listening to customers description of symptoms, clarifying description of problems, conducting inspections, and understanding application. Performing proficient repairs on equipment (mainly forklifts, scissor lifts) on-site at the customer facility. Running breakdowns for customers (includes providing diagnostics and making applicable repairs).

Providing technical and diagnostic guidance and assistance to field service technicians by utilizing technical knowledge, experience, industry experts, and manufacturer-provided technical publications and personnel in an effort to repair customer equipment in a timely manner. Working with team members and customers in the resolution of disputes and opportunities. Acting as a point of contact for customers and ensuring all billable hours are accounted for.

Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Promoting long-term customer satisfaction. Professional development through attendance at seminars, training courses, etc. GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
Assists team members with any necessary and essential task to ensure a fully functional organization. Provide excellent customer service, with a highly positive and friendly approach. Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task. Other duties as assigned.