Cornerstone Equipment- Industrial Field Technician

Cornerstone Equipment
- Industrial Field Technician (Maintenance) JOB PRIMARY RESPONSIBILITIES

• Recommending needing repairs to the customer/client and securing additional billable work while on-site performing PIMs.
• Ascertain service problems and services by listening to customers description of symptoms, clarifying description of problems, conducting inspections, and understanding application.
• Performing proficient repairs on equipment (mainly forklifts, scissor lifts) on-site at the customer facility.
• Running breakdowns for customers (includes providing diagnostics and making applicable repairs).
• Providing technical and diagnostic guidance and assistance to field service technicians by utilizing technical knowledge, experience, industry experts, and manufacturer-provided technical publications and personnel in an effort to repair customer equipment in a timely manner.
• Working with team members and customers in the resolution of disputes and opportunities.
• Acting as a point of contact for customers and ensuring all billable hours are accounted for.
• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Promoting long-term customer satisfaction.
• Professional development through attendance at seminars, training courses, etc.

• Assists team members with any necessary and essential task to ensure a fully functional organization.
• Provide excellent customer service, with a highly positive and friendly approach.
• Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.
• Other duties as assigned.